Customer Service Advisor

2 weeks ago

Wednesbury, United Kingdom West Brom Full time

**Customer Service Advisor**

**Location**:Wednesbury Branch

**Salary**:£23,964 per annum

**Contract**:Permanent

**Hours**:35 hours per week 09.00 14.00 (Customer Facing), 14.00 - 17.00 (Telephony) Monday - Friday / 09.30 - 12.30 Saturdays

**_ Are you devoted to delivering superior customer service with a passion to make a difference? If that sounds like you, then we have your next new challenge awaiting for you._**

As a Customer Service Advisor at our Wednesbury Branch, you will ensure our customers’ needs are at the forefront of your day every step of the way. From having genuine conversations in customer focused meetings you will be able to successfully provide a solution to their individual needs.

**What the role will look like**:

- To be the face of the West Brom
- To deliver excellent customer service every time
- Identifying and providing solutions to customers’ needs
- Providing solutions to individual customers’ needs
- Cash and cheque handling
- Supporting with customer queries around their mortgages and savings
- Supporting with local community projects

**What you will bring to the role**:

- You’ll be friendly and have excellent communication skills. Our customers are used to our warm and welcoming service, so it’s important to be able to build rapport and relationships.
- Exceptional customer service experience with a genuine interest in customers & their needs.
- Driving enthusiasm within a team.
- You’ll be contributing towards a controlled and secure branch with responsibility for ensuring errors are kept to a minimum, especially when dealing with customers so it’s important to be attentive to detail.

**We Value a diverse range of skills and experiences here at the West Brom. So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply.**

**What's in it for you**:

- We pride ourselves on our development opportunities and always look to promote from within wherever possible,
- Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year,
- 2 paid volunteering days a year,
- Living Pensions: Pension scheme starting at 5% contribution from you and 7% contribution from us, and we’ll match your further contributions up to 10.6%
- Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave,
- Life assurance provided by the Society at 4 times your salary,
- Yearly performance related pay scheme and pay review,
- Private medical insurance that’s discounted when your time with us grows, with the option to include family members,
- Salary Sacrifice Electric/Hybrid Car Scheme,
- A Perkbox account giving you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more
- And much more, from flexible working options, wellbeing support and a whole heap of warm West Bromness.

**Why choose the West Brom?**

**We’ve been named one of The Sunday Times’ Best Places to Work and we couldn’t be prouder. It’s a reflection of our warm, inclusive and supportive culture and how much we value our people. But what matters most is how you’ll feel when you’re here because we don’t just want you to fit in, we want you to feel like you truly belong. So when you join us, you’ll find a place that values your wellbeing, supports your growth and helps you build a career that works for you.**

**Do it today and click apply

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