E-business Executive
1 week ago
**e-Business Customer Support Advisor, Erith, Kent.**
**£18,000 basic salary with OTE of £21,000**
The Würth Group is a leading industrial consumable products provider with over 400 companies and a global workforce of 75,000. Our dedication to quality products and excellent customer service has earned us an enviable reputation and on-going growth. Ourdivisional Field Sales Consultants sell across four main industries; Automotive, Wood, Metal & Construction. Our aim is to drive sales and grow our business with existing customers and seek out opportunities through new customers.
**Position Summary**:
**Essential Duties and Responsibilities**:
- Customer Service:
- Be able to provide excellent customer service, you will be able to communicate effectively with a wide audience and have the passion, desire & curiosity to help customers & go the extra mile.
- Systems:
- Working with our E-Commerce Platform to assist customers with errors and support the Online Shop Coordinator to rectify any issues.
- Work on our live chat to make customer contact as easy as possible.
- Online Shop:
- Aid with the maintaining and updating of the Online Shops and Mobile Apps, ensuring all images, content and other marketing materials are correct.
- Other duties as assigned by your line manager.
**Requirements**:
- Previous experience working in a customer service and/or ecommerce based role [is desirable but not essential.]
- Experience working with online tools such as Live Chats, E-Commerce Platforms, and Analytics would be a distinct advantage.
- Knowledge of using Microsoft Office; Outlook, Word, Excel and PowerPoint.
- SAP Knowledge [is desirable but also not essential].
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