Account Manager

**IT Account Manager**

The company is an IT Support Services organisation with their talented team of 14 and are proud of the exemplary track record they have built, delivering cost effective and innovative IT solutions to over 150 clients covering a wide range of sectors. Mostof their clients are on a retained basis, for which they become their IT department and manage all aspects of their IT infrastructure. Size wise, they work from single person businesses to up to companies with 500 staff and 10 offices, as well as providingproject resource to corporates.

A brilliant Client Retention Rate speaks volumes, and they continuously seek to add value at every opportunity by focusing on quality, embracing change, and continuously reflecting on and improving the service they provide. They recently migrated to AutotaskPSA to support their growth ambitions and see this tool as a critical part of building efficiency all the way through their service delivery.

If you’re looking for self-development and growth, joining their team as an account manager will allow you to carve your own path, taking advantage of the wealth of experience and incredible knowledge of the team, including many years working in corporateenvironments.

As an account manager you will have strategic input on their product portfolio as well as the commercial direction, so there are no limits to your career progression

**Location**

Redhill, Surrey. You must live a commutable distance from their office. Home working to be agreed on successful completion of your probation.

**Job Specification: Account Manager**

A successful, well-established IT and Support Services company, based in Redhill, Surrey seek an ambitious account manager.

**They are looking for**:
An account manager who is a self-starter with enthusiasm for technology, who understands the importance of each client journey and can provide ongoing excellence in customer service. You will be required to work effectively as part of a team and take ownershipof your work.

Theirr approach to account management is very consultative, focusing on fostering long term relationships with their clients rather than hard selling. Quality, long lasting relationships provide more value to both the client and them.

**What you’ll be doing**:
Working alongside their Account Director, you will become a dedicated Account Manager responsible for your own clients, which will involve:
**Relationship Management**
- Establishing and nurturing long term relationships with client contacts
- Acting as a point of escalation for business-critical issues, ensuring the client is kept up to date and working to manage expectations
- Completing regular Service Reviews for each of their clients, following due process to ensure they are delivered successfully and on time
- Attending on-site client meetings as required
- Maintaining their high client retention rate and giving clients the confidence to refer them onwards

**Sales Pipeline Management**
- Qualifying leads from existing clients and asking great questions to capture their requirements
- Collaborating with their technical teams to identify and spec the right solutions
- Producing quotes for additional products and/or services as required by the client
- Ensuring all opportunities and quotes are recorded in their CRM and are kept up to date
- Following up on all opportunities in your pipeline to improve conversion timeframes
- Ensuring all won opportunities are successfully handed over to their Projects team for delivery

**Client Development**
- Developing business profitability within each client
- Developing core product and solution knowledge, so you can clearly articulate their key selling points and benefits when talking to clients
- Taking a pro-active approach to gain and maintain a good understanding of a client’s business
- Taking the initiative to stay on top of new developments within the industry

This list represents your main duties, and it may be added to or amended as directed by your line manager and the company Directors.

You will have the full support of a very strong technical team at your disposal.

**Your Skills and Attributes**:

- A collaborative team player
- Customer focused - putting the client at the heart of everything you do
- Able to build strong relationships with both their clients and the internal team
- A strong written and verbal communicator
- Highly motivated and proactive
- Process driven - able to both follow processes and improve them as you go
- Able to influence and communicate with people across all levels
- Uncompromising on the quality of their work and the service they deliver
- Comfortable solving problems and making decisions
- Excellent at managing their time and possesses great organizational skills
- Able to hit the ground running, quickly acquiring new concepts and product knowledge
- Competent using Microsoft Outlook, Word, Excel and Teams

You will also hold a full UK driving licence for the purposes of attending client meetings.

**Your Experience**

**Essential**

Previous experience in a customer facing role

Previous experience with an IT Managed Service Provider or technology-based company

Experience with CRM software[VS1]

Previous Account Management experience

**Beneficial**
- Good understanding of SaaS and IaaS models

**The Package**

**Benefits**

Companywide learning and development programme

22 days holiday plus bank holidays as standard, increasing with years of service

Private healthcare after successful completion of your probation

Salary sacrifice schemes available for electric vehicles and bicycles

Enhanced parental leave

Rewards and recognition for years of service