Credit Controller

**WHO ARE SOFA BRANDS INTERNATIONAL?**

Sofa Brand International is a market leader, with a turnover of close to £100m, and home to five unique sofa brands: Duresta, Parker Knoll, G Plan, Collins & Hayes, The Lounge Co.

Our range of contemporary and classic styles reflect the individual needs and lifestyles of our customers and can be found in 600 retail outlets across the UK. Sofa Brands International has a collective heritage of over 500 years’ experience in the industry. With a wealth of design, manufacturing, sales, and marketing talent, we are a force to be reckoned with when it comes to British-made, handcrafted furniture.

At the heart of the group lies great British design and craftsmanship. Every piece of furniture from SBI’s six brands is made by hand in purpose-built factories in Nottinghamshire, Wiltshire and Worcestershire. The group excels in combining the best of traditional furniture making methods with cutting-edge techniques.

At Sofa Brands International, we work hard to offer the best in the industry and we’re the largest manufacturer of quality sofas in UK. Our employees are the lifeblood of SBI; the group currently employs 1,100 people.

**JOB OVERVIEW**

Reporting to the Accounts Receivable Manager, you will be instrumental in managing your own portfolio of debt, which total 200 plus accounts. This is a key role in the business with a responsibility to reduce the current debt and to build effective relationships both internally and with our clients.

The Credit Control role will have full responsibility of a portfolio of customer accounts, regular tasks include, but are not limited to:

- Reconciliation of customer accounts to ensure a clear and concise ledger for the customer and internal review.
- Management of debit/credit notes.
- Allocations that cannot be completed by the admin team.
- Resolving customer queries in a timely and efficient manner.
- Liaising with colleagues, building excellent working relationships.
- Preparing sales ledger for debt reviews with the AR manager.
- Sharing workloads with other members of the team through busy periods or colleagues away on annual leave.

**QUALITIES WE VALUE**
- Strong Excel user.
- Excellent interpersonal skills.
- Tenacity and confidence.
- Act with integrity.
- A team player who leads by example.
- Calm and professional under pressure.
- The ability to prioritize their workload.
- High attention to detail.
- Strong work ethic and willing to go the extra mile in time and effort.
- Constructively challenges under-performance and drives improvement.
- Excellent communication skills at all levels.

**SKILLS & EXPERIENCE**
- Experience in credit control, accounts receivable, or sales ledger roles.
- A strong focus on customer service.
- Ability to manage sales ledger efficiently to review with the AR manager for potential bad debts.
- Excellent communication, experience of using excel, and ability to reconcile accounts.

**OTHER DETAILS**
- Reporting to Accounts Receivable Manager.
- On site role, 3 to 4 days per week.
- Location Melksham

**DIVERSITY**

At Sofa Brands International, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our people, our customers, and our wider community that we live in.

Sofa Brands International is proud to be an equal opportunity employer. We will never discriminate against any applicant or employee based on age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£28,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Wellness programme

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Melksham: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- credit control: 2 years (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person