Product Trainer

Overview:
**About RM**

RM is the leading supplier of technology and resources to the education sector, supporting schools, teachers and learners, enabling the improvement of educational outcomes worldwide. We work across the industry from pre-school to higher education and professional qualification, our customers include schools, examination boards, central governments and other professional institutions. We have a clear purpose to enrich the lives of learners worldwide.

The Product Trainer is a new role that will be integral to our ability to onboard new customers and maximise opportunities with existing customers. It is a high profile customer facing role, so the job holder will need a proven track record of learning software products, designing training sessions and successfully delivering these both in person and remotely. The is likely to be some international travel requirements.

RM Assessment customers are heavily involved in the education sector, many of whom come from teaching and training backgrounds. A solid understanding and appreciation of pedagogy will be required.

**Responsibilities**:
**Main Responsibilities**:
**Designing Training**
- Define generic, re-usable training modules based around RM’s software products
- Work with Product Managers to ensure training modules keep pace with our evolving product functionality.
- Work with RM account teams and our customers to understand bespoke training requirements and defined training modules to meet those requirements.
- Be responsible for the tracking and maintenance of the Training library.

**Customer Delivery**
- Deliver training to customers and users of our software products. The training may be remote or in person, and may include some international travel.
- Show a sensitivity to user and customer needs, be flexible and willing to take on feedback from observations and be able to differentiate training material on the fly if necessary.

**Internal Delivery**
- Deliver training to internal teams, both existing and new starters. The training may be remote or in person, and may include some international travel.

**Supporting Delivery**
- Utilise customer and product knowledge to support other RM teams in their business as usual activity. Examples of this may be, recommending product enhancements, identifying process improvements and supporting service delivery teams in busy times

**Experience**:
**Knowledge, Skills & Experience**:

- Experience of designing and delivering training to external customers including a good understanding of pedagogy and how to differentiate to learners
- Experience of working in a cloud based software product environment
- Knowledge of the Assessment domain would be an advantage
- Strong communication skills - applicable through multiple channels (written, spoken, workshops, presentations)
- Ability to adapt style, language and communication methods to the needs of the audience
- Proven ability of organisational planning and problem solving
- Understanding of personal data, GDPR and other data protection regulations
- Ability to develop cohesive working relationships with internal/external stakeholders, on-shore and off-shore
- Ability to work effectively under pressure with competing and rapidly changing priorities

**Decision Making**:
Independent decision making and planning:

- Scheduling of your time in order to meet agreed demand and recording this centrally for cross-functional team access
- Training session content design
- Scheduling of training events and customer training

You refer to your manager / a colleague.
- Discussion of content, knowledge and Training standards
- Training delivery pedagogy
- Cost approval
- Any activity that falls outside of agreed budget

**Impact & Influence**
- Leads on designing training sessions and content
- Influences training sales opportunities
- Influences Product Management in respect of product enhancement and our training proposition

**What’s in it for you?**

As well as a competitive salary, you could earn a performance related bonus and you would receive our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available.

There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign for a health assessment or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.

At RM we are committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive and flexible workplace where all our colleagues can be themselves and succeed on merit.