Dispensary Team Member

**Job summary**:
To ensure the provision of quick, efficient and accurate dispensing of medication to the patients of Grove Medical Practice, and to ensure effective financial control of the dispensary.

To ensure that the Dispensary operates as a profitable business unit within the practice and to maintain/enhance this.

**Delivering Remarkable Customer Service**

Underlining everything you do is the requirement to play your part in the delivery of remarkable customer services to our patients, internal colleagues and external stakeholders. This applies in all of your dealings. There are many elements to delivering remarkable customer service but common throughout are requirements to listen and be responsive, always ensure patient and customer messages and requests are passed on and ensure any mistakes or omissions and possible improvements that are identified are shared with your manager.

**Job responsibilities**:

- To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising doctor or duty doctor.
- To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.
- To ensure that all monies received or handled on behalf of the practice are appropriately stored and banked, and a record kept of all financial transactions.
- To endorse all prescription forms as appropriate, collate and forward the forms in a secure manner to the NHS Prescription Services for processing and reimbursement. The forms should be bundled in accordance with current PS guidelines and include any necessary accompanying paperwork such as the FP34D and invoices as required by the PS.
- To promptly forward all invoices and dispensary related correspondence to the practice manager or dispensary manager according to practice policy.
- To notify the authorising doctor of any FP10 returns/feedback from the PS so that any appropriate remedial action may be taken.
- To operate efficient stock control appropriate to the needs of the practice, with the objective of ensuring continuity of supply for patients and minimising wastage through out-of-date stock.
- To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.
- To ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and is in good working order.
- To take prompt action in response to any drug alert bulletins that may be received from time to time.
- To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook.
- To maintain full and accurate records of all dispensing transactions, incorporating the use of computers when available and appropriate.
- Completion of Nomad tray/dosset box dispensing.
- To work in accordance with the Practice Dispensing Standard Operating Procedures.
- To provide counter support to the dispensary including supporting patients/carers/relatives who are collecting medication/prescriptions.
- To process incoming repeat prescription requests and raise/resolve any queries with the prescribing doctor/nurse.
- To act medication tasks as assigned to the dispensing team including liaison with the Primary Care Network Pharmacy Technician(s) and/or Clinical Pharmacist.
- To undertake any necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service.

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health & Safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

- Using pe