Service Definition Annex

**Details**:
**Reference number**:
195044

**Salary**:
£20,421

**Grade**:
Administrative Officer

A1

**Contract type**:
Permanent

**Business area**:
UKHO - Customer

**Type of role**:
Other

**Working pattern**:
Flexible working, Full-time, Job share, Part-time

**Number of posts**:
1

***:
Location

Taunton, Somerset, South West

About the job

**Summary**:
This varied business support role sits within the Defence Team at the UK Hydrographic Office and supports the Defence Manager (DM) and CSA SDA Acount Manager (CSAM) in the day to day management and delivery of the Customer Supplier Agreement we have with our Defence Customer.

An apprenticeship is a great opportunity for you to develop your own skills and knowledge. You will be given support and time to study and complete your apprenticeship qualification.

**Job description**:
The UK Hydrographic Office (UKHO) is a world leading centre for hydrography, specialising in marine geospatial data to support safe, secure and thriving oceans.

As a trading fund of the Ministry of Defence, we Support defence, safe maritime navigation and marine development around the UK and worldwide. Working with a wide range of partners. We source, process and provide access to data ranging from seabed to surface. We make this data available through our ADMIRATLY Maritime Data Solutions - a portfolio of world leading charts, publications and data sets, found on over 90% of ships trading internationally.

Everything we do is underpinned by our core values: together, responsibility, excellence and discovery. These are the guiding principles that help us work together to achieve our goals.

The post holder will undertake the following tasks:

- Assist in the management and continuous revision of the Defence SDA (a Multi-year Service Delivery Schedule), associated Cost Model and Customer /Supplier Agreement (CSA)
- Assist with the timely production of the Monthly Reports, Defence papers, Business Cases etc
- Assist with the co-ordination and hosting of Defence and SDA related visits, Functional Customer Group (FCG) Meetings, VTC’s, Conferences and travel
- Provide support to the CSAM and DM to progress the SDA Management improvement project
- Maintain the Defence Team SharePoint Site
- Investigate issues with monthly CATs time recording, SDA utilisation rates and advise Defence staff of corrective action
- Support the DM, IL5 Branch Security Officer (BSO) and Security and Resilience Team to monitor IL5 Security Compliance and good practice

**Responsibilities**:
The purpose of the post is to provide support to the management and delivery of Defence CSA-SDA, working for the Defence Manager (DM), CSA-SDA Account Manager (CSAM) and assisting the Defence Teams.

We are looking for a supportive team player who is able to work with a high level of accuracy, whilst also prioritising their work effectively (volume and pace will vary) to ensure customer and reporting requirements are met. Being able to communicate with internal and external customers and colleagues at all levels will be key to success in the role.

Full brief of the Behaviours, knowledge, skills and experience required

Civil Service Behaviours Level 1

Seeing the Big Picture

Changing and Improving

Making Effective Decisions

Working Together

Communicating and Influencing

Managing a Quality Service

Delivering at Pace

Specific Technical/Functional Skills and Experience
- Ability to converse at ease with members of the Defence Customer/User community and provide advice in accurate spoken English is essential.
- Experience of office administration, and/or the aptitude to undertake the Level 3 Business Administration Apprentichesip to develop these skills.

Desirable:

- Appreciation of financial reporting and forecasting methods
- Experience of management reporting mechanisms.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Working Together
- Delivering at Pace
- Communicating and Influencing
- Managing a Quality Service
- Changing and Improving
- Working Together
- Delivering at Pace

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- Experience of office administration, and/or the aptitude to undertake the Level 3 Business Administration Apprenticeship to develop these skills.
- Experience of office administration, and/or the aptitude to undertake the Level 3 Business Administration Apprenticeship to develop these skills.

**Benefits**:
We offer a range of benefits to support your lifestyle, including generous leave allowances, flexible working hours, a lift-share scheme, enrolment in the Civil Service Pension scheme, and regular training and development opportunities.

We operate from a brand new state of the art, award-winning building with an onsite gym, cafeteria, and state of the art meeting rooms; a Chaplaincy service; and an Employee Assistance Programme. We have several internal networks available for you to