Customer Experience Adviser Everyday Banking Bootle

7 days ago


Bootle, United Kingdom Santander Full time

**Join our community**

**We are currently recruiting for a full time permanent role, with a starting salary of £18,520.**

For our customers, you'll be more than just the friendly face and voice of Santander. You'll be a listener and problem solver. Whether you're helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting withthem over the phone or protecting your customers against fraud and scams, you'll never know what the next challenge will be. What's not in doubt is that you'll have plenty of support. Life in a branch can be busy, varied and challenging, so we're a close-knitteam. You'll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You'll thrive on the variety this gives you and take satisfactionfor operating in a multi-skilled environment. You're the eyes and ears of our business after all.

**The difference you'll make.**
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience

**What you'll bring.**
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs

**It would also be nice for you to have.**
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities

**What else you need to know.**
- The role is based in our Bootle branch.
- This is a full time role, working 35 hours across Monday to Saturday across the hours of 8:00am - 6:00pm
- Given the recent impact of the Coronavirus outbreak we will be conducting all interviews via telephone or video-conference where possible

**How we'll reward you.**

In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs
- Starting salary of £18,520
- Eligible for a discretionary performance-related annual bonus
- Receive a £500 annual cash allowance to spend on our great range of benefits
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass
- Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
- 25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Voluntary healthcare benefits at discounted rates such as private medical insurance, dental insurance, healthcare cash plan and health assessments
- 24/7 access to an online employee discount platform
- Share in Santander's success by investing in our Sharesave and Partnership shares plans
- Support your favourite causes through charitable giving and our community partnerships

**#ThePlaceToBeYourself - Everyday Inclusion at Santander**

**What to do next.



  • Bootle, United Kingdom Santander Full time

    Customer Experience Adviser | S1 | Everyday Banking | Bootle Bootle, United Kingdom **WHAT YOU WILL BE DOING** **Join our community** **We are currently recruiting for a part time position **working 21 hours **with a starting salary of £18,520 **(pro-rata).** For our customers, you’ll be more than just the friendly face and voice of Santander....


  • Bootle, United Kingdom Castle Bingo Bootle Full time

    We currently have an exciting opportunity to join our Customer Experience Team at our Bootle Club. You will be enthusiastic, committed and driven to deliver an exceptional customer visit experience. You will be flexible in your approach, prepared to learn new skills and be willing to work across all departments of the business such as bar, catering, ticket...


  • Bootle, United Kingdom Santander Full time

    Fraud Investigator | S2 | FCoE | Bootle Country: United Kingdom **WHAT YOU WILL BE DOING** **Interested in part-time, job-share and flexible working? We want to talk to you!** **Join our community.** Santander is all about protecting our customers and communities, so investigating fraud is not something that we take lightly. As a Fraud Investigator,...


  • Bootle, United Kingdom Santander Full time

    Customer Service Advisor | S1 | Fraud | Bootle Country: United Kingdom **Join our community** **We are currently recruiting Customer Service colleagues for Part Time positions within our Fraud Payments business area, with a starting package up to £25,062 (pro rata) this is made up of a base salary of £23,036 (pro rata) **along with an additional £500...

  • Deputy Manager

    1 day ago


    Bootle, United Kingdom H&T Pawnbrokers Full time

    **Deputy Manager - Bootle** H&T began serving communities in London in 1897. Since then we have expanded to become one of the oldest and leading pawnbrokers in the UK. In recent years, H&T has accelerated its development by adding new products and services, expanding the store networkand developing a complete online service. Our continued investment in the...

  • Teaching Assistant

    1 week ago


    Bootle, United Kingdom Prospero Teaching Full time

    General Teaching Assistant - Bootle Prospero Teaching are currently recruiting for a passionate General Teaching Assistant to work in across all year groups in an OFSTED graded 'GOOD' school in Bootle. A successful applicant will have a teaching assistant qualification or equivalent and will have at least 6 weeks of experience in schools (or have worked...

  • Team Leader Bootle

    7 days ago


    Bootle, United Kingdom gap personnel Full time

    **Team Leader role in the Bootle area** Gap personnel is recruiting for a client in Bootle, the client is working with raw materials such as coffee and cocoa. You will be reporting to the operations manager. Experience that would help: - Yard work - Team leader - Team supervisor Shifts: - 4 on 4 off, swapping with other team leader - Average of 45 hours...


  • Bootle, United Kingdom Santander Full time

    Chat Advisor | S1 | Bootle Bootle, United Kingdom **WHAT YOU WILL BE DOING** **Join our community** **We know that flexibility is important to our customers and colleagues, that’s why we’re offering hybrid Customer Service roles in a variety of work locations and shift patterns.** **We are currently recruiting for Customer Service colleagues with a...

  • Ee Customer Advisor

    7 days ago


    Bootle, United Kingdom EE Full time

    It’s time to look to the future. Your **local EE store in Bootle **Expanding and we are looking for **Full Time** & **Part Time** Customer Advisors - Do you have a keen interested in mobile technology? - Are you a naturally likeable person? - Do you want to be in charge of your own career progression? We are looking for people who are passionate about...

  • Ee Customer Advisor

    3 days ago


    Bootle, United Kingdom EE Full time

    It’s time to look to the future. Your local **EE store **in **Bootle **Expanding and we are looking for **Full Time** & **Part Time** Customer Advisors - Do you have a keen interested in mobile technology? - Are you a naturally likeable person? - Do you want to be in charge of your own career progression? We are looking for people who are passionate...