IT Trainer and Helpdesk Assistant

2 weeks ago

Northampton, United Kingdom Wilson Browne Solicitors Full time

**Tell me more about Wilson Browne Solicitors**

We are a firm with a vision and that vision starts with being a great place to work, a proper work-life balance, varied and interesting clients, opportunities for development and career progression, plus a host of other benefits. As a strong regional firm, we have an almost unique niche in our market with 6 offices, great clients, a heritage that goes back over 100 years, and a reputation that others envy.

**Tell me more about the role.**

We have a fantastic opportunity for an engaging and solutions focussed IT Trainer and Helpdesk Assistant to join our ICT team, based on-site at our Northampton office. The successful applicant will be supporting our employees by assessing their training needs and developing and delivering training. Alongside this, you will be responding to our employees with first line support for any technical issues.

**Responsibilities**

This is a diverse role which also includes the following:

- Maintain accurate records of customer interactions and solutions.
- Identify and recommend opportunities for system and process improvements.
- Work alongside existing support staff to provide first line support for our staff members, both remotely and on-site.
- Troubleshoot and resolve technical issues related to hardware, software, and network systems.
- Occasionally set up, configure, repair, and install hardware, software, and other related equipment.
- Monitor and respond to inquiries in a timely manner.

**Requirements**:
You will demonstrate strong communication skills, organisation skills and customer service skills. You will have great attention to detail, a commitment to accuracy and demonstrate the ability to work independently as well as in a team.

A valid driving license and access to a vehicle is also a requirement, as there will be a need to travel to our other sites when required.

**Benefits**:

- Competitive holiday entitlement increasing with length of service and options to buy more.
- Death in service benefit (after qualifying period) paying 3 x salary.
- Pension scheme with matched contributions up to 4%.
- Professional development opportunities.
- Discount schemes on retail, utilities and gym memberships.
- Health Cash Plans available and Health screening.
- Paid volunteer leave.
- Regular long service awards and annual staff recognition awards.
- Salary sacrifice scheme
- a tax-efficient way to get into a new car.
- Cycle to work scheme.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Application question(s):

- Do you have a valid driving license and access to a vehicle?

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support/ Training: 1 year (preferred)

Ability to Commute:

- Northampton, Northamptonshire (required)

Work Location: In person

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