Guest Service Team Leader Multi-skilled

1 week ago

Cardiff, United Kingdom Afterpay Full time

**Company Description**:
Join our dynamic guest service team as a Multi-skilled Member and become an integral part of our pet-friendly hotel experience Situated in the vibrant city of Cardiff, our hotel offers not just a job, but a chance to explore the rich history and culture of Wales. From the iconic Cardiff Castle to leisurely walks along Cardiff Bay, there's always something new to discover. With convenient access to nearby attractions like Caerphilly Castle and the National Stadium of Wales, as well as easy reach to Cardiff Gate Business Park and the city center, this position promises both excitement and convenience. Don't miss out on the opportunity to be a part of our team in this dynamic and culturally rich environment

Are you someone who thrives on providing exceptional guest experiences? Do you enjoy building meaningful connections with customers while maintaining a professional demeanor? Look no further - at Ibis Cardiff Gate, we have an exciting opportunity for you

**What You'll Do**:

- Welcome Guests
- Foster Loyalty
- Prioritize Guest Relations
- Anticipate Needs
- Handle Feedback
- Maintain Brand Image
- Inform Guests
- Assist with Food & Beverage Service
- Handle Administration
- Handle Team
- Finance

**What You'll Gain**:

- Career Development:

- Training
- Employee Benefits
- Dynamic Work Environment
- Welcoming Team
- Many more.....

**Qualifications**:

- Excellent Communication Skills
- Customer Service Experience
- Interpersonal Skills
- Problem-Solving Abilities
- Attention to Detail
- Flexibility and Adaptability
- Basic Computer Skills
- Knowledge of Hospitality Operations
- Professionalism
- Must possess a valid driver's license and have access to a reliable vehicle for transportation to and from work locations.

**Additional Information**:
**Special Note**

During the course of duty you will have access to certain information, which demands the utmost confidentiality. Discretion must be exercised at all times. Your responsibilities are included but not limited to this job description as this has been drafted as a guide to the purpose and main duties of the role as it currently exists. The hotel relies on the flexibility of its staff to ensure the continuity of the high standards currently being achieved. It is not intended as a wholly comprehensive or permanent schedule of duties and it does not form part of the contract of employment. The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.

**Information on the processing of personal data

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