HR Coordinator

Here at Iceland we’re different. We care. We’re not a dull stuffy corporate. We’re one big team. A diverse group of people who get stuck in and work together. We have a fantastic full time opportunity for a **HR Co-ordinator** to join our **HR **Team at our Head Office in Deeside.

**Key Accountabilities**:

- Triage and effectively manage all calls into the HR Advisory Services with pace, but whilst also delivering an excellent customer experience
- Capture and track all calls on the case and call management system in line with specific workflow processes and SLA’s.
- Conduct outbound calls as required
- Deliver consistent, professional and equitable administration support to all stakeholders within the given SLA's
- Conduct outbound calls as required

**Skills required**:

- Articulate, confident and fluent communicator able to demonstrate a high level of oral and written English.
- A customer orientated approach and focus.
- Well-developed interpersonal skills.
- A committed team player who is effective working with the team and independently.
- Accurate keyboard skills.
- Strong attention to detail.
- Excellent telephone manner.
- Sound administration skills.

Make a difference to your career at Iceland, we expect a lot but you’ll get a lot back in return. We will help you grow and develop your career and give you the freedom to show that you really care. Our standard benefits package includes:

- A very competitive salary with an excellent benefits package
- 25 days holiday, plus 8 days bank holiday
- 10% store discount, 30% club individual restaurant discount
- Free parking onsite
- Double discount weeks
- Highly subsidised restaurant onsite with our own Michelin Star Chef
- Subsidised Costa onsite
- Discounted gym membership
- Charity fundraising events
- Educational sponsorship
- Enhanced maternity/paternity leave
- Long service awards
- Reward & recognition
- Online discounts at over 150 retailers and cashback on shopping, holidays, insurance and more

**Be Proud. Be brave. Be everything that makes us different. Be Iceland.**

Here at Iceland we’re different. We care. We’re not a dull stuffy corporate. We’re one big team. A diverse group of people who get stuck in and work together. We have a fantastic full time opportunity for a **HR Co-ordinator** to join our **HR **Team at our Head Office in Deeside.

**Key Accountabilities**:

- Triage and effectively manage all calls into the HR Advisory Services with pace, but whilst also delivering an excellent customer experience
- Capture and track all calls on the case and call management system in line with specific workflow processes and SLA’s.
- Conduct outbound calls as required
- Deliver consistent, professional and equitable administration support to all stakeholders within the given SLA's

**Skills required**:

- Articulate, confident and fluent communicator able to demonstrate a high level of oral and written English.
- A customer orientated approach and focus.
- Well-developed interpersonal skills.
- A committed team player who is effective working with the team and independently.
- Accurate keyboard skills.
- Strong attention to detail.
- Excellent telephone manner.
- Sound administration skills.

Make a difference to your career at Iceland, we expect a lot but you’ll get a lot back in return. We will help you grow and develop your career and give you the freedom to show that you really care. Our standard benefits package includes:

- A very competitive salary with an excellent benefits package
- 25 days holiday, plus 8 days bank holiday
- 10% store discount, 30% club individual restaurant discount
- Free parking onsite
- Double discount weeks
- Highly subsidised restaurant onsite with our own Michelin Star Chef
- Subsidised Costa onsite
- Discounted gym membership
- Charity fundraising events
- Educational sponsorship
- Enhanced maternity/paternity leave
- Long service awards
- Reward & recognition
- Online discounts at over 150 retailers and cashback on shopping, holidays, insurance and more

**Be Proud. Be brave. Be everything that makes us different. Be Iceland.