Client Success Assistant

2 weeks ago

London, United Kingdom intent.ly Full time

Company Description

intent.ly is on a mission to change the customer success landscape in a more positive and measurable way.

Our goal is to help brands and website owners reach their earnings, acquisition and delivery potential through engaging their own website audiences more effectively.

This success is realised thanks to intent.ly’s portfolio of technology solutions including exit-intent overlays, browser notifications and dynamic engagement tools.

**Job Description**:
Do you want to carve a career out in Client Success?

We are currently recruiting a number of Client Success Assistant to join our Client Success team. This is a perfect opportunity for someone starting their career in Client Success within a forward-thinking company.

Client Success at intent.ly is the heart of our operations. The team is paramount to ensuring our client’s campaigns are set up correctly, go live and ensure no hiccups happen along the way.

You’ll be given full training on how to successfully be a Client Success Assistant and work closely with our Client Success team to ensure their client’s campaigns run like clockwork.

You’ll also take responsibility for ensuring our Client Success Managers and Senior Client Success Managers are updated accordingly on the performance of their clients campaigns, as well as dealing with any issues that come through on our support inbox.

Why you should consider intent.ly

You’ll be provided full training on how to be a successful Client Success Assistant as well as receiving training on the affiliate landscape. You’ll have exposure to some of the best and well known household names such asCurrys, EE, Lily's kitchen, Kwik Fit, Ted baker, Sephora, Sky, to name a few. You’ll also have the opportunity to learn from our experienced Client Success team.

We also promote a growth mindset mentality and encourage all our people to develop within their role. You’ll have the opportunity to be promoted throughout your careers should you wish and a typical career path for Client Success here at intent.ly looks as below.
- Client Success Assistant
- Client Success Executive
- Client Success Manager
- Senior Client Success Manager

You can also have the opportunity to move into other teams and we’ve seen many successful transfer from Client Success into the following teams
- Sales - This team is responsible for creating new business opportunities for intent.ly
- Delivery - This team is responsible for ensuring all our clients campaigns are set up, coded and go live.
- Technology - This team is responsible for building our product as well as building our clients campaigns.

The interview process

Our interview process will consist of 2 stages and you’ll get the opportunity to most of the team as well as our past interns.
- 1st Stage interview - Virtually meet with one of our Client Success Executive and one of our Client Success Managers
- 2nd / Final interview - in-person you’ll meet with both our UK Senior Client Success Managers.

Perks

Besides being part of a dynamic and exciting team. intent.ly will also provide you with great work-life balance benefits to thank all of our employees for their hard work - these include:

- Salary £21,000 per annum
- Hybrid working (typically 3 days in the office, 2 days remote working)
- Relaxed and Friendly Office atmosphere
- Regular company / team social activities
- Have a lie in on your birthday - or spend the afternoon celebrating - we give you half a day on us
- We plant a tree for every client we put live (....we plant a lot of trees)
- And much more

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