Client Success Manager
15 hours ago
This is an exciting opportunity to join DataIQ’s Client Success team as a Client Success Manager to join our team to help us deliver value for our portfolio of enterprise Clients.Today we curate the world’s foremost data and AI peer-to-peer network, provide invaluable insight and benchmarking solutions, and run the profession’s most respected and valued recognition programmes including the DataIQ 100 and DataIQ Awards. Together, they play a crucial role raising the profile of leaders and their teams, celebrating their success helping them attract new talent, and new investment from their organisations.Your ResponsibilitiesBuild and maintain strong, trusted relationships with assigned Client accountsProactively manage Client onboarding, adoption, engagement and renewalIdentify opportunities for upselling or expanding the Client relationshipConduct regular check-ins (monthly) business reviews (quarterly) to monitor progress and agree next actionsEffectively identify issues, scope solutions, deliver outcomes, and clearly communicate value to ClientsAct as the voice of the Client internally, providing feedback to improve product offeringsUse the other members the DataIQ team to support on calls as appropriateAddress and resolve Client issues promptly and effectivelyMonitor Client account health metrics and take proactive steps to improve Client satisfaction and retentionCollaborate with internal teams to ensure smooth delivery of Client activityAbout YouProven experience building relationships and managing senior corporate stakeholders.Outstanding written and verbal communication skills ideally with experience of moderating meetingsSelf-motivated, strong time management, prioritisation and organisational skills and a disciplined work ethicBe passionate, ambitious, personable, have high energy and enthusiasm, a great team player, demonstrate a spirit of cooperation – a strong fit with our core values.Demonstrate high levels of literacy and numeracyBe comfortable working with AI as a productivity tool in your day-to-day workExperience3 years relevant Client success account management or sales experience in a B2B environmentCarried or directly contributed to a financial targetBackground in delivering information services for professional or advisory organizations with high value corporate membership fees and offerings an advantage.Knowledge of the data and analytics landscape beneficial but not essential.Employee assistance programmes (EAP) provide access to external support, counselling and mental health support.Corporate social responsibility days (CSR) one CSR day per year for the whole team to work together to support on a community activityHoliday entitlement – 25 days per calendar year, of which 3 to be taken between Christmas and New year plus bank holidays.Holiday buy back – purchase up to 5 extra days holiday per year.Birthday day off – free day off on your birthday to be taken within 7 days of the date (in addition to holiday entitlement).5 years’ service – employees will be given an extra 3 days’ holiday per year on top of their existing allowance.Contributory pension schemeMonthly, annual and quarterly staff recognition programmesEmployee referral bonus – £500 referral fee for new starters.2-day annual summer conference for all employeesEnabling the success of Data and AI leaders and their teams.DataIQ is a trading name of IQ Data Group LimitedDataIQ INC is a wholly owned subsidiary of IQ Data Group LimitedRegistered office: 6 th Floor Charlotte Building, 17 Gresse St. London, W1T 1QL #J-18808-Ljbffr
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