Production/processing Administrator

2 weeks ago

Rotherham, United Kingdom Pearson Full time

**Business Area Overview**

The eProcessing team is part of the Assessment & Qualifications division and is responsible for ensuring accurate and timely registrations, entries, results, and certification for our customers. The team also provides expert advice on complex entry and registrationissues for the first-line customer service teams.

**Position Description**

Role Specific:
Reporting to a team manager, the purpose of this role is to complete and quality check key back-office activities that underpin the entry and registration transactions. The post holder will also provide second-line support to our customer service teams andto customers in examination centres with complex issues relating to our processes.

Key Accountabilities:

- Ensure a high standard of customer service at all times
- Develop and maintain a professional working relationship with internal and external customers
- During peak processing periods lead a team of temporary staff in line with Pearson’s policies, procedures, and values
- Deliver processes to meet service level agreements
- Effectively escalate issues to the team manager
- Complete quality checks of results data to support the delivery of accurate results
- Participate in regular team communication to review progress
- Carry out other duties as directed by management. This may include working from other local facilities and supporting other teams across the business

Process Specific:

- Resolve queries received from customer and first-line customer service teams
- Support the accurate, complete, and timely delivery of certificates to customers
- Co-ordinate the production of early certificates for customers when required
- Provide second-line support to the customer service teams on a range of queries including system-related queries

**Skills/Qualifications**

Individual Core Competencies:

- Provide a customer-focused service
- Communicate with influence
- Work with others to achieve goals
- Deliver goals in a changing environment
- Take a creative and innovative approach to work
- Maximise potential in self and others

Additional Competencies:

- Inspire and foster team commitment, spirit, pride, and trust
- Facilitate co-operation and motivate team members to accomplish group goals
- Make effective and timely decisions
- Perceive the impact and implications of decisions
- Identify and analyse problems
- Make recommendations for alternative solutions

**Education**

Essential
- Educated to GCSE level minimum of English and Mathematics or equivalent
- Good PC and Office suite skills, including intermediate skills in MS Excel

Desirable
- Previous experience working with Oracle systems (IQS) and AS400/iseries

**Previous Experience**

Essential
- Demonstrate ability to multi-task and involvement in the delivery of multiple activities
- Experience in managing own time

Desirable
- Previous experience and knowledge of working within and Awarding Body

**Job**: PRODUCTION/OPERATIONS

**Organization**: Assessment & Qualifications

**Schedule**: FULL_TIME

**Req ID**: 5865

  • Recruitment Processing Administrator

    2 weeks ago

    Rotherham, United Kingdom Pearson Education Ltd Full time

    **The Company** We are the world’s leading learning company with more than 20,500 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at a scale. We believe that wherever learning flourishes so do people. We’re...

  • Recruitment Processing Lead

    2 weeks ago

    Rotherham, United Kingdom Pearson Education Ltd Full time

    **The Company** We are the world’s leading learning company with more than 20,500 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at a scale. We believe that wherever learning flourishes so do people. We’re...

  • Process Scheduler

    5 days ago

    Rotherham, United Kingdom GFG Full time

    Liberty Speciality Steels currently have a fantastic opportunity for a Process Scheduler to join our Supply Chain Team. The role is designed to create production plans for operations to implement whilst maintaining the system design within the Rotherham site. We are looking for the Process Scheduler to deliver the creation of optimised schedules for...

  • Customer Service Administrator

    5 days ago

    Rotherham, United Kingdom Elevation Recruitment Group Full time

    Customer Services Administrator £22-25K 28 days holiday per annum Pension scheme, cash back health scheme, group life cover Free parking Elevation Recruitment Group are excited to be working with a successful, Rotherham based business, who are looking for a Customer Service Administrator to join their growing team. As a Customer Services Administrator, you...

  • Financial Administrator

    7 days ago

    Rotherham, United Kingdom Perspective Financial Group Ltd Full time

    Are you looking to develop your Financial Administration skills by joining a Market Leading Wealth Management Company with an established and successful administration team? If the answer is yes, we have the opportunity you are looking for! We have a fantastic vacancy for a Financial Administrator to join our busy Rotherham office. This is an integral and...

  • Aftersales Administrator

    1 day ago

    Rotherham, United Kingdom Skillection Ltd Full time

    Aftersales Administrator Rotherham Salary in the region of £23K PA (negotiable depending on experience) 39 Hrs a week plus overtime Temporary ongoing contract Our client is one of the world’s leading suppliers of pumps, turbo-expanders and associated products to the gases and petrochemical industries. They are looking for an Aftersales Administrator...

  • Sales Administrator

    3 days ago

    Rotherham, United Kingdom Global Air Supplies UK LTD Full time

    The role of a Customer service & Sales administrator is to process incoming customer orders and assisting the sales team with daily sales administration activities. You will be responsible for both the administration and care of existing and new customer accounts. Experience in this role and using sage 50 accounts is essential. Your role will include: -...

  • Experienced Sales Administrator

    5 days ago

    Rotherham, United Kingdom Marsden Weighing Machine Group Full time

    **Experienced Sales Administrator** **Reports To**:Sales Manager **Location**: Rotherham Marsden is a well-established and fast-growing manufacturer of professional weighing equipment, located in Rotherham. We are now looking for an ambitious and experienced Sales Administrator to join our friendly sales team, responsible for providing support to...

  • Process Engineer

    1 week ago

    Rotherham, United Kingdom MHI Full time

    THE ROLEAn exciting opportunity for a Process Engineer - Steel and Aluminium Rolling, to join us as part of our Downstream business unit.You will play a key role in the development of solutions for Steel and Aluminium rolling production routes, including providing support to pre-projects and contracts to ensure a high standard solution is delivered to meet...

  • Financial Administrator

    1 day ago

    Rotherham, United Kingdom Perspective Financial Group Ltd Full time

    Perspective (North East) Ltd / Perspective (RPG)Job DescriptionWe have a fantastic vacancy for a Financial Administrator to join our busy Rotherham Office. This is an integral and varied role and your experience in providing high quality administrative support will be invaluable to the whole team. You will act as the point of contact for client queries with...