Business Admin/customer Service Coach

**In a nutshell**

**In a nutshell**

We have an exciting, life-changing opportunity for a passionate Business Administration/Hospitality professional to join our pioneering business as a Business Admin/Hospitality Learning Coach. You will support our vision to deliver innovative teaching andlearning and help our learners achieve their apprenticeships.

You will be working directly with our employer partner Whitbread, delivering innovative coaching of the Business Administration and Customer Service apprenticeship to Hospitality professionals from their Support Centre in Luton.

Whether you are already delivering in a similar role with experience of delivering inspirational coaching within the business admin/customer service sector OR you have business administration and customer service experience at management level this is whereyou can have a life
- changing impact.

**Why Lifetime?**

Lifetime Training delivers training courses and apprenticeships to people across the UK every day. We are an innovative, energetic company that places real emphasis on providing a great service to our clients and learners through our life-changing peopleand have been recognised as the number 1 training provider as voted by apprentices (RateMyApprenticeship)

**What will you be doing?**
- Visiting individuals in their work place using your vocational experience and knowledge to teach and support learners achieve their apprenticeship.
- Managing your own diary to ensure you are delivering against your KPIs, arranging and attending scheduled visits and completing both company and personal administration
- Collaborating with colleagues and stakeholders to deliver an exceptional service to learners and clients whilst maintaining standards and regulatory requirements

**What will you bring to the role?**
- Current and relevant vocational experience in a Business Admin/Customer Service Management role
- NVQ at level 2 in Hospitality - food & beverage, food production, reception, housekeeping or beverage service or team leader is an advantage
- Experience of working in high demand environments, to targets and tight deadlines
- GCSEs English and Maths (C or above or key skills equivalent)
- Ability to demonstrate our Lifetime DNA

The Department of Health and Social Care (DHSC) have amended the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 so that, from 11 November 2021, all care home workers and other visiting professionals will need to be fully vaccinatedagainst COVID-19, unless they have an exemption or there is an emergency.

Lifetime require all successful applicants for roles where our colleagues may have a requirement to enter a care home setting to be either intending to be vaccinated or to be already vaccinated against Covid-19

**What we offer**
- An award-winning on-boarding programme where we provide bespoke training for all ranges of experience
- If you join us without a Level 3 teaching qualification, we will enrol you on to and support you to achieve L4 Assessor Coach standard
- A competitive salary and bonus. Salary for those coming to us with a minimum level 3 teaching qualification is £26,500 plus bonus and for those without the qualification salary will start at £25,500 rising to £26500 on completion of Coach Assessor apprenticeship
- London and South East weighting on qualifying locations
- Full IT Kit supplied (laptop, mobile phone, printer, scanner)
- Great benefits, reward and recognition and wellbeing package
- Comprehensive Professional Development
- The chance to work flexibly, from home, remotely and out in the field ensuring you deliver in line with the learners needs and maintain your own work-life balance

Lifetime Training Group is committed to safeguarding and promoting the welfare of children and young people and expects all colleagues to share this commitment. The successful applicant will be:
Subject to all necessary pre-employment checks, including enhanced DBS (where applicable), qualifications (where applicable), identity and right to work.