Admin Assistant

**Do you enjoy working within a busy office or reception environment, where no two days are the same?**

We are looking for an experienced Admin Assistant to come and join our Luton Unit on a part time basis for 21 hours a week over 3 days - Tuesday, Thursday & Friday.

You'll work as part of the team in carrying out administration tasks in an efficient and friendly manner ensuring that clients feel accepted, supported, and confident about BPAS services.

**About You**:
You will have proven experience of working within an office environment, where you've carried out administration duties. You will be an excellent communicator both internally and externally and will demonstrate a friendly and positive attitude when interacting with clients, colleagues, and external parties.

**Main duties of the job**

**Day to day duties**:

- Answer and direct telephone queries, liaising with both internal and external colleagues, as necessary.
- Accurately check or complete BPAS and legal paperwork, ensuring all relevant documentation is available for the clients episode of care.
- Monitor, edit and amend appointment list, using as appropriate BPAS booking system, informing clients if changes to their appointment become necessary.
- Assist in the monitoring, control and ordering of stock, sort and distribute incoming mail and prepare and despatch statistical information and reports.

**We are also looking for**:

- Experience of dealing face to face with patients who may be upset, within a care environment.
- Knowledge of clerical procedures including checking documentation, telephone, and reception duties.
- Good attention to detail, supportive towards colleagues and clients and is an effective team player.

**About us**

British Pregnancy Advisory Service (BPAS) is the UKs largest independent womens reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment and fertility services. We specialise in evidence-based, not-for-profit care reproductive healthcare.

**Working with us**:
Alongside a supportive and friendly working environment, BPAS has generous benefits: life assurance cover at 3 times salary, 34 days annual leave per year & a defined contribution pension scheme. You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.

BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks.

**Job description**

**Job responsibilities**

The full job description and salary details can be found in the supporting documents on the right hand side. These are available for you to download and review.

**Further Information**

**Salary**: £19,781 - £23,732 per annum (£10.57 - £12.68ph)depending on skills/experience. Pro-rata for part time hours.

**Hours**:21 Hours per Week

**Shift Pattern**:Tuesday 8.30am - 4.30pm, Thursday 8.30am - 4.30pm and Friday 8.30am - 2.30pm

**Location**:BPAS Luton - The Albany, 4 Cardiff Rd, Luton LU1 1PP

**The Small Print**:All applicants must be pro-choice.

If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.

**References**: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.

**Job Types**: Part-time, Permanent
Part-time hours: 21 per week

**Salary**: £10.57-£12.68 per hour

**Benefits**:

- Company pension
- Employee discount
- Enhanced maternity leave
- Life insurance
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- No weekends

Application question(s):

- Do you support a woman's right to choose abortion?
- Do you have Administration experience gained within an office environment, general office duties and experience with clerical procedures including the checking of documentation
- Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship

Have you ever worked with a current or previous BPAS employee? If yes, please state name and when.
- This role requires you to work part time basis for 21 hours a week over 3 days - Tuesday, Thursday & Friday, can you commit to this?

Work Location: In person

Reference ID: B0201-NECL-AAHCA-21h