Senior Claims Adjuster

**Flexible Work Eligible**: Flexible Work Schedule

**DISCOVER your opportunity**

**Senior Claims Adjuster, Casualty (Retail)**

London, UK

**Explore. Analyse. Cultivate. Collaborate. Innovate.**

At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyse deeper. Dream bigger.

Our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

The business we write is truly varied - from large global manufacturing, Retail and hospitality risks to smaller, Mid-Market UK based companies, as well as care homes and travel package providers. Building relationships with our clients and understanding their business is key and through transparent collaboration with them and any other relevant stakeholders, we can deliver the service that our clients have come to expect of us.

This is a permanent opportunity for am experienced and enthusiastic Casualty claims professional to join our UK Property & Casualty Claims Department, working within the UK Casualty claims team and our international colleagues on global programs, contributing to the excellent offering we provide to our clients across the globe. The team use their expertise to seamlessly handle even the most complex claims.

This is a varied and challenging role, where you will have to think on our feet and adapt to changing workloads. It’s an ideal role for someone who would like the opportunity to be a referral point for junior members in the team and providing guidance.

It will suit someone who has a wealth of experience in the field of Liability claims handling and someone who is an excellent communicator at all levels. Previous experience in Environmental or Professional Indemnity claims would also be beneficial, as this presents an opportunity to assist others, but is not essential.

You will be based in London; however, AXA XL has implemented a Smart Working initiative offering a hybrid way of working, combining both remote and office working, with office anchor days/minimum 2-3 days per week. You may also be required, on the rare occasion, to travel and attend the Ipswich office.

**DISCOVER**your opportunity**

What will your essential responsibilities include?
- Embrace and deliver on the strategic drivers that AXAXL has in place from 2024, including tailored client solutions, offering value beyond the policy, leveraging data to help clients make better decisions and streamlining processes to improve value.
- Managing our own portfolio of high value, complex claims to a pre-determined authority level, in accordance with the global guidelines and AXA XL’s reserving philosophy. This will include strategic thinking, trend analysis, large loss reporting/Claims Alert, Watchlist and Roundtable meetings and Alternative Dispute Resolution initiatives.
- Pro-active engagement with internal/external stakeholders with the aim to resolve claims promptly, fairly and with due expertise.
- Effective diary management of all claims through use of a diary system
- Liaison with loss adjusters, brokers and/or clients to investigate liability, as well as regular meetings to with client/brokers to discuss claims protocols, claims activity, trends, and claims defensibility.
- Ensuring all claims are reserved wherever possible, within the company guidelines.
- Developing and maintaining relationships with Underwriters, Actuaries and other internal departments as required.
- Providing guidance and direction to our Third-Party Administrators and Legal Partners for the claims that fall outside of the Delegated Authority arrangements. The larger and more contentious matters will need to be reported up to the Management Team quickly and effectively.
- Regular meetings will need to be conducted with the delegated claims partners, allowing oversight of bordereaux/portfolio performance of accounts, improvement areas, fund adequacy and proactive management of handling of above DA claims.
- Attending audit performance discussions with the key partners, ensuring that action points are tackled quickly and effectively. Proper oversight is critical.
- Working with Offshore / Shared Services to ensure delivery of the expected service, looking for ways to enhance and supplement the support we receive.
- Attending a range of underwriting driven meetings to explore and explain portfolio management performance and to offer opinion on the risks and businesses that we write in the absence of the Claims Manager and/or A