Customer Service Officer
4 days ago
We are proud to be **One Team** at East Midlands Railway (EMR). We are passionate about **keeping people safe, delighting our customers, doing the right thing** and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,300 employees, our people are the reason we are so successful, and the Customer Experience team make a crucial contribution to this. Six times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.
We have an exciting opportunity to join #TeamEMR as a Customer Service Officer at London St Pancras Station
Key responsibilities of the Customer Service Officer role include;
- Dispatch trains in a safe and timely manner
- Providing customers with advice and guidance
- Support with security searches at the station
- Being pro-active and visible to customers at all times
- Assist customers boarding and leaving trains as required
If this sounds like something you're interested in, we want to hear from you
- ** Online video interview** - This is not as scary as it sounds It will be a short interview of approx 3-5 strength-based questions. You will record your answers and submit them to the managers to review - it is not a live interview)
- ** Online Psychometric tests** - These are associated with the safety critical nature of the Customer Service Officer role. These tests are**:SCAAT test (Safe Concentration and Attend Test) and SAT test (Safety Awareness Test)
- ** Competency Based Interview**:
- This is the last stage in the process and will take place with the hiring managers on a later date.
**As well as a competitive salary, we’ll also offer you**:
- Excellent Railway Pension scheme
- Free travel on East Midlands Railway and Train Operating Companies under Abellio
- Friends and Family discounted Tickets on the EMR Network
- 75% discount on National Travel (inc partner and dependants)
- Various training opportunities
- and many more
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