Sales Advisor

14 hours ago

Bicester, United Kingdom Samsonite Full time

P

**osition: Part-Time Sales Advisor (20 hours per week). L**

**ocation: Samsonite, Bicester Village, 112 Pingle Dr, Bicester OX26 6EU A**

**vailability : June 2025
J**

**ob Purpose O**
- ffer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. A
- ssist in the maintenance of a tidy and well presented store, maintaining high standards in all areas. P

**rincipal Accountabilities C**

ustomer Service/Sales
- ffer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience.
- ntroduce selling benefits and various features of merchandise range.
- aximise sales through detailed product knowledge and add on sales
- e knowledgeable about store layout, products and stock availability.
- eal with customers in a cheerful, polite and efficient way, always considering their needs.
- andle customer complaints and phone queries tactfully in line with Company Policy.
- rocess transactions in an efficient and professional manner always adhering to Company Procedures.
- e fully aware of Samsonite after sales service, Supplier’s warranties and areas covered.
- aintain awareness of sales promotions, incentives and product brochures
- e aware of all sales figures, targets and commission on a daily/weekly/period basis. S

tock/Merchandising
- rocess deliveries and communicate any discrepancies under and over in an efficient manner.
- nsure backup stock and stockrooms are kept in order.
- e knowledgeable of all products (current and new) and selling benefits.
- ssist in layouts and maintenance of merchandising and internal displays.
- ead and action relevant Head Office communication
- ssist in stock counts as directed by Store Manager. S

ecurity
- o ensure that any security issues are acted upon where possible and reported to Management.
- o remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. H

ouse Keeping
- aintain high standards at all times within the branch.
- nsure that cleaning is carried out daily and look after all fixtures, fittings and stock O

perations /Administrative Duties
- andle telephone enquires in a polite, helpful and efficient manner; and ensure all messages are communicated.
- nsure all customer enquires/orders are communicated to Head Office in accordance with Company Procedures.
- pen and close the store following Company Procedures.
- arry out stock and personnel administration as directed by Management. A

ttendance
- o report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time.
- f absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made.
- f employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible.
- ny LOSS of business time must be made up and discussed with manager.
- o attend training courses as directed by Store Manager, arriving at the training venue in a timely manner.
- o adhere to company attendance policy A

ppearance
- aintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. H

ealth & Safety
- nsure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.
- e knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. A

dditional Responsibilities T

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