Contractor Network

Working for CET is many things - exciting, challenging and rewarding - but it’s never dull. You will work with a diverse mix of people in a buzzing atmosphere and be part of a welcoming, inclusive community.

CET are a leading Claims Assistance business within the UK partnering with some of the largest insurers and underwriters to provide first class customer journeys. The customer journey consists of answering a home emergency call via the CET call centre, validating and deployment of the claim via a market leading technology platform to a nationwide network of contractors.

The business answers over one million phone calls a year and completes circa 150,000 jobs within customer homes.

Applications are invited from the UK Mainland only
- Support the positioning of CET as the Company of choice for the very best UK Home Emergency Contractors by taking full accountability and ownership of business’s contractor network recruitment strategy. Utilising data and MI to determine business requirements and working closely with the Regional Service Managers to ensure we have robust and effective Network coverage across all trades, at all times. Responsible for designing, creating and delivering effective multi-channel onboarding training content to support both new and existing network contractors to ensure they have the right tools and skills to deliver on the required SLA’s / KPI’s.

**Locatio**n - will be predominantly home based but you will be required to attend specific meetings on site at our office in Walsall or in the field as and when the business requires it.

**Salary
- **Competitive package with basic salary up to £50K (depending on on skills and experience) plus car allowance and eligibility to participate in a management discretionary annual bonus scheme

**Days/Hours of Working**:

- Monday to Friday (40 hours per week)

**Annual Leave Entitlements** - 25 days plus bank holidays

**Key Responsibilities**:

- Provide weekly and monthly updates on performance against strategy.
- Full accountability for establishing and implementing a robust quarterly recruitment strategy.
- Delivering the network growth targets in line with demand and which delivers on client requirements and contractual SLA’s.
- Seeking out and engaging with 3rd party Contractors to sell benefits of network membership.
- Establishing new and effective recruitment methods and channels.
- Building external relationships that support recruitment strategy delivery.
- Ensuring we have in place seamless onboarding processes that minimise recruitment churn.
- Ability to design and implement industry leading training content and delivery channels.
- Ensuring our onboarding and training is delivered via channels best suited to the Contractor.
- Providing hyper care support to new Contractor’s post onboarding.

**Qualifications and Educational Requirements**
- Educated to degree level.
- Related training and or recruitment qualifications (Desirable).
- Technical / Qualified trade background i.e. Heating, Electrical, Plumbing, Drainage (Desirable)
- Intermediate / Advanced Microsoft Office.

**Essential Skills**
- Ability to builds strong professional network of support both internally and externally.
- Experience of working within the Insurance and/or Recruitment Industry (Desirable)
- Experience working within a Contractor or Network based business (Desirable)
- Experience in designing and delivering people, process, and system training.
- Ability to gather and interpret data to drive applicable recommendations.
- Ability to create and deliver meaningful and quality presentation material.
- Driven, determined and tenacious with good attention to detail.
- Strength to drive cultural change and strong influencing skills.
- We all have different skills here at CET and that’s what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future_