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Administration Assistant

2 weeks ago

BurtonOnTrent, United Kingdom Project Better Energy Full time

**Administration Assistant**

Welcome to ProjectCÜRV, a member of the Project Better Energy group, focusing on transforming homes and enhancing businesses through state-of-the-art green technology.

Project Better Energy Ltd offer only the most cutting edge, green solutions available on the market today. Our dedicated experts help our customers through their renewable technology journey with an unparalleled expertise and level of service, as our full portfolio of domestic and commercial clients shows. Never content with resting on our laurels, Project Better Energy Ltd leads the way in the UK renewable energy sector, innovating methods, introducing new products and bringing new ideas to the table. At Project Better Energy Ltd we don’t meet the standard, we set the standard.

Join our vibrant and diverse administration team at our Lancaster Park on the outskirts of Burton-Upon-Trent and become a valued member of our working family. We are proud of our talented employees with diverse backgrounds, cultures, perspectives, and experiences who deliver our world class service to our customers and ensure our culture of positivity, innovation and creativity will continue to drive us towards a brighter, more sustainable future.

**What you’ll do**
- Deal with emergency situations as they arise on a day-to-day basis and ensure prompt and effective resolution of problems
- Deal with queries from customers and engineers
- Support the department in the development of appropriate guidance documents, ‘How to’ videos etc. to enable customers to diagnose and repair without the requirement for technical phone support or an engineer visit.
- Input and analysis of data on CRM
- Attend training as and when required.
- Demonstrate commitment to Company policies and act in accordance with Company procedures as directed
- In addition, you are required to comply with any other reasonable request made of you by management, in line with job role, skills and experience.
- Input and analysis of data on CRM
- Attend training as and when required.
- Demonstrate commitment to Company policies and act in accordance with Company procedures as directed
- In addition, you are required to comply with any other reasonable request made of you by management, in line with job role, skills and experience.

**What you’ll bring**:

- Technical support experience in a relevant industry preferred / Customer service experience
- Hard-working, tenacious, and committed
- Ability to remain calm under pressure
- Excellent time management and organisation skills
- Polite and professional, firm but fair customer service approach.
- Good communication skills, both verbal and written

**Where you’ll work**:

- Working out of Project Better Energy’s Lakes Court Office, based at Lancaster Park, Burton-On-Trent DE13 9PD.
- This is a 99% office-based role, working predominantly at a computer.
- The office is light, modern and open plan.
- There may be a very occasional requirement to travel out of the office to a customer site, or elsewhere, which could be anywhere in the United Kingdom.

**What we offer**:

- Life Insurance (after completion of probation) - Private Healthcare (after completion of probation)
- Company Pension
- Free Tea and Coffee
- Free On-Site Parking

**Salary**:
£22,400 per annum

**Hours**:
37.5 per week Mon-Fri 9:00-17:00

**Job Types**: Full-time, Permanent

**Salary**: £25,000 per year

**Benefits**:

- Company car
- Company pension
- Free parking
- Life insurance

**Salary**: £25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Ability to Commute:

- Burton On Trent, DE13 9PD (required)

Ability to Relocate:

- Burton On Trent, DE13 9PD: Relocate before starting work (required)

Work Location: In person

Reference ID: Indeed/CURV