Customer Engagement Project Manager

Your new role

As our Customer Engagement Project Manager, your focus will be on our customer imperative, and providing positive challenge to the business to ensure customers are central to decisions, design and delivery.

What you’ll be leading on
- Identify and create opportunities for customer improvements, and liaise with the Corporate Customer Service Engagement and Programme Manager to create the best opportunities to improve our customer experience performance.
- Provide proactive and flexible support to deliver specific projects, research and work streams, to time and quality, analysing project requirements, contributing to the design of the implementation process and evaluating its feasibility.
- Review and support the preparation of presentations and reports to provide timely information for the senior management team, ensuring right information and data is in place and highlighting customer centric opportunities to inform decision making.
- Maintain effective and collaborative working relationships both within the Division and across the organisation to coordinate the effective implementation of specific corporate activities and ensure that short-term projects deliver best value and maximisebenefits to customers, both during delivery and following completion.
- Lead and manage small/non-complex projects and engagement activities as well as supporting others in the team to deliver parts of bigger/more complex projects and engagement activities.
- Liaise with other groups across the company to share our customer plans, give and take best practice, and ensure customer is integrated into all we do via the work of our colleagues.

To be successful
- Ability to provide solutions to problems and present these to team leader.
- Ability to collaborate with others to implement best practice across the Division and organisation, whilst dealing constructively with setbacks.
- Good communication skills, including the ability to communicate effectively and present results in front of other colleagues.
- Producing and delivering engaging and easily understandable communications (presentations, reports, speeches, and conference papers) to audiences at all levels of knowledge/experience, which bring to life the importance of customer, and leads to improvementsfor all.
- Strong knowledge and competence of using PowerPoint and Word and good knowledge of how to use Excel with high quality and attention to detail.
- Contributes to a positive team environment - is helpful and supportive of other team members and understands team priorities.

A bit about us

The Customer, Strategy & Communications Directorate is responsible for developing the future vision and direction for National Highways and within this the Chief Analyst’s Division (CAD) leads and develops National Highways’ analytical capability. Sittingin CAD, the Transport Planning Group plays a key role in developing and assessing solutions to address highway network issues and provides assurance to decision makers to ensure informed decisions are made.

Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to dobetter and actively encourage and support our colleagues to do the same with their careers.

So if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you’ll be a great fit for our organisation.