In Life Change Governance and Reporting Lead

We are Smart DCC
Together we're building a greener tomorrow

Connecting every home and business to a single, secure smart meter network is a huge undertaking. So you can imagine the scale - and variety - and opportunities for the people who'll help us do it.

The role

In life Change Governance and Reporting Lead

Manchester or London (Hybrid Working)

Competitive Salary plus benefits

About the DCC

At the DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives. That desire to make a difference is what drives us every day and it wouldn’t be possible without our people. Each person at the DCC brings a special kind of power to the business, and if you join us, we’ll give you the means to unleash yours. Here, we depend on each other and hold each other accountable. You have the power to challenge and make change, to take the initiative and enjoy real responsibility. Whether it’s doing purposeful work, helping us grow or building the career you want - we’ll give you the support to do it all. Our secure network for smart meters is transforming Britain’s energy system and helping the country’s fight against climate change: we want you to be part of our journey

The Role

What will you be doing?
- Lead the development of KPIs and measures, data source identification, workflow development, qualitative and quantitative metric analysis.
- Plan and organise all activities in the reporting process to ensure a fluent and reliable delivery of KPIs, Service Level Agreements (SLA’s) and reports in operation in both internal and external customer-facing contexts.
- Design standard report patterns (e.g., for dashboards, scorecards, reports) and report generation procedures to achieve reporting objectives.
- Develop and implement robust governance frameworks and be responsible for the ongoing running and management of governance: Design, document, and implement effective governance structures that ensure streamlined operational change processes for existing products, including maintenance and patching.
- Create clear and comprehensive documentation for governance processes, changes, and compliance activities. Provide regular reports to relevant stakeholders on the status of governance initiatives.
- Foster a culture of continuous improvement within the change delivery team by proactively seeking opportunities to optimize governance processes, increase efficiency, and enhance overall performance.
- Communicate governance policies and procedures clearly to internal and external stakeholders. Develop and deliver training programs to ensure that team members and partners understand and adhere to governance standards.

What are we looking for?
- APM Project Management or similar Project Delivery qualification (i.e., MSP, PRINCE2)
- Previous Reporting and Data Management experience.
- Previous PMO experience at a PMO Manager or senior PMO Analyst level.
- Experience of leading process change and implementing performance improvement initiatives.
- Experience of managing complex relationships with multiple stakeholders.

Company benefits

The DCC’s continued success depends on our people. It’s important to us that you enjoy coming to work, and feel healthy, happy and rewarded. In this role, you’ll have access to a range of benefits which you can choose from to create a personalized plan unique to your lifestyle.

Join the DCC and discover the power of you.

What to do now

Capita Opportunity Statement

The parent company, Capita Plc*, are a leading UK provider of technology enabled business services. We’re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves, and people are valued for their differences. We’re always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions. You’ll also become part of a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do deliver. Our purpose is to create a better outcome for you.

Smart together
Our values and behaviours
Make a difference

We believe in our purpose. Together, we work as one team, always looking for ways to improve and support DCC’s role in a low-carbon future.

Act with integrity

We treat everyone with kindness, consideration and respect. We keep our promises to our customers. And if something doesn’t feel right, we speak up.

Be accountable

You can depend on our word. We’re clear about our roles and we take the initiative, while respe