Telesales and Customer Service Agent

3 days ago


Cumbernauld, United Kingdom The HR Booth Full time

**Pitreavie Packaging have an exciting opportunity for someone who has previous telesales experience to join our team in Cumbernauld as a Telesales and Customer Service Agent.**

Sorba-Freeze, part of the Pitreavie Packaging Group, is a leading player in the chilled packaging industry. The triple action technology of Sorba-Freeze makes it the most advanced chilled packaging solution on the market today. Our products include insulated boxes, rolls and sheets, and chilled packaging solutions which are aimed at businesses transporting chilled items including meat, fish, dairy, fruit and veg as well as many other sectors.

**The Role**:
As a Telesales and Customer Service Agent, you will work closely with our internal teams to proactively increase sales of our Sorba-Freeze products with a focus on securing new business.
- Conduct outbound telesales activity to sell the full chilled packaging range
- Organising & managing daily call plan to meet outbound call KPIs
- Responding to e mail campaign interest, website sample enquiries
- Reporting on success
- Identifying and managing prospects
- Influence customers to win business and cross selling associated products
- Achieving sales targets in line with KPI’s
- Maintaining market and competitor knowledge
- Taking inbound calls from customers.
- Liaise with Sale Reps, Customers, branches and Suppliers
- Issuing information and processing orders from customers
- Dealing with queries relating to orders and costings
- Create ad-hoc sale reports
- Updating orders, prices and order confirmations in the Company’s systems
- Assisting with month end processes
- Update stock levels and report figures to customers

**Person Requirements**:

- Previous telesales experience is essential
- Listening skills
- Negotiation skills
- Ability to multitask
- Ability to analyse sales data

**Employee Benefits**:

- 30 days holidays, increasing to 34 days with Length of Service
- A proactive Employee Assistance Programme
- Cycle to Work Scheme
- Company Pension
- £1000 Recommend a Friend Scheme
- Health and Wellbeing initiatives, including free flu vaccinations for you and your family
- Regular training and career development
- Support local charities
- Ability to purchase additional holidays



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