Business Support Co-ordinator

2 weeks ago


Liverpool, United Kingdom Gaskells (North West) Ltd Full time

**Business Support Co-ordinator**

**Established since 1991, Gaskells Waste (North West) Ltd is looking to recruit a Co-ordinator within the Business Support Department. The position is based at the offices in Foster Street, Bootle.**

The position of Business Support Co-ordinator requires a dedicated and customer focussed individual to deliver excellent administration and customer service. You will have the experience and ability of multi-tasking, and thrive working in a very busy and challenging environment.
- Ability to communicate at all levels of the business and to customers with confidence and clarity
- High degree of accuracy and attention to detail
- Strong administration and organisational skills
- Ability to manage and prioritise workload and identify problems
- Able to work efficiently both independently and as part of a team
- Ability to remain calm and professional in stressful situations
- Problem solver - ability to think on your feet with mínimal input from others
- Flexible attitude and approach dealing with ad-hoc tasks
- Knowledge of Microsoft packages - training will be given on in-house packages
- Enthusiastic and willing to learn.


Duties and responsibilities will include:

- Manage situations where customers intend to switch suppliers or cancel their services
- Be understanding, pragmatic and quick thinking, able to resolve and overcome customer issues to ensure a satisfactory outcome for them and maintain their custom
- Provide ongoing education of contract details and additional services to existing customers, and by obtaining customer contract commitments using sound telephone-based negotiation practices
- Gather and analyse information about contract performance
- Establish and maintain a high level of customer satisfaction
- Assist the Business Support Supervisor to resolve unique customer issues
- Liaise with Subcontractors regarding service and invoice queries


Schedule:

- Holidays
- Monday to Friday

Work Location: One location



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