Field Support Officer

2 weeks ago

Wirral, United Kingdom Home Instead Senior Care Full time

Paid Training, Pension, Mileage allowance

**Company Description**:
Home Instead is the world’s leading provider of non-medical care and companionship services for older people, we have been established in Wirral for over 15 years and rated as Outstanding by CQC. We are proud of the highly professional care we provide in Wirral and Neston areas.

**Job Description**:
**Purpose**

To ensure that our clients receive the appropriate support and a high-quality service.

**The Role**
- Conduct staff supervisions and supported visits with Care Professionals
- Assess the competencies of the Care Professionals in the Field
- Ensure all paperwork is accurate and filed on the digital files in a timely manner
- Update and audit client care plans and assist with digital care planning.
- Maintain accurate client and Care Professional records on Home Instead software and People Planner.
- Conduct client and Care Professional introductions.
- Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
- Support and mentor Care Professionals.
- Provide support to the Client Experience team.
- Maintain regular contact with clients and Care Professionals.
- Any other duties as directed by your line manager.
- Participate in on-call duties as required.
- Emergency call cover when no Care Professionals are available
- Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
- Carry out any other duties deemed necessary for the successful operation of the business.

**Qualifications**:
**Essential Criteria**
- Level 3 NVQ in Health and Social Care or equivalent.
- Experience in the care sector delivering a wide range of personal care services.
- Experience of working with MAR sheets and medication in a supervisory role.
- Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
- Knowledge and understanding of legislation and regulations specific to Health and Social Care.
- Good communication skills with the ability to build rapport quickly.
- Must be confident to use care management technology including providing support and training to Care Professionals.
- Must understand the importance of confidentiality working within current legislation.
- Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
- Must have full driving license and means of transport if required within the territory to visit clients.
- Be organised and flexible to meet the needs of the business.

**Core Competencies**
- Customer Focus Quality Focus
- Influencing
- Teamwork & Collaboration
- Communication & Relationship Management
- Living Home Instead
- Agile Learner

**Role Specific Competencies**
- Driving Results
- Adapting to Change

**Additional Information**:
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

Please** **contact** Jenny Kyle** on **0151 382 4000 **or **click** '**I'm Interested' **to apply.

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