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Support Engineer

2 weeks ago

HenleyonThames, United Kingdom Proactive Appointments Full time

**
Support Engineer
Our MSP client is urgently looking for an experienced Support Engineer to join their team based in Henley on a permanent basis. Providing 1st and 2nd Line Support, the role consists of managing incidents and requests, either face to face or over the phonefrom the initial request to resolution, using the ticketing system to record and document all progress through to ticket closure, ensuring that customer satisfaction and service level agreements are met.

You will be rewarded with an excellent salary as well as a truly brilliant benefits package including annual leave, pension scheme, private medical insurance, life assurance, critical illness, discounts, enhanced family leave, continuous training, socialclubs and many more perks

**Support Engineer - Key Skills:
- Minimum 3 years’ experience in the IT industry, with any experience in the Financial /MSP sector preferable
- VIP Support, Hedge Fund/Asset Management/Wealth Management Onsite Support experience
- AD/Group Policy - Intermediate (AZ900, 2 years’ experience)
- MS365/Exchange - Intermediate (MS900/AZ900, 2 years’ experience)
- Windows Troubleshooting Skills - Intermediate (Comptia A+, MS900, 2 years’ experience)
- Hardware Laptop Troubleshooting Skills - Intermediate (Comptia A+, MS900, 2 years’ experience)
- Mobile Phone Management (Endpoint Manager) - Intermediate (AZ900, 2 years’ experience)
- Audio Visual Equipment - Intermediate (2 years’ experience)
- Application Management (MS Office/Adobe Acrobat/Creative Cloud/VPN) - Intermediate (2 years’ experience)
- Windows Deployment (Intune/Azure, SCCM, MDT/Win 10) - Intermediate (2 years’ experience)

**Support Engineer
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