Accounts Receivable Team Member

**Job Title**:Accounts Receivable Team Member

***Responsible to**:Accounts Receivable & Expenses Team Leader

***Direct Reports**:None

**Attitude & Behaviours**
- ** **Demonstrate a proactive approach to health and safety.
- Can report accurately.
- Can analyse data accurately.
- Takes accountability for their own actions.
- Be positive and open towards ideas of others.
- Appraises new ideas and provide alternative solutions.
- Has awareness and works towards clear goals and targets for themselves / Team.
- Effectively deals with difficult situations.
- Interact with different teams/departments.
- Fully participates in development opportunities.
- Interested in delivering excellent customer service.
- Produce service to quality required within time frame allocated.

**Main Purpose**
- Participle in the day-to-day operation of the Accounts Receivable function ensuring compliance with group procedures.
- Assist the AR Team Leader in the development and implementation of continuous improvement to the Accounts Receivable process.
- Assist AR Team Leader with the implementation of agreed process changes for the Accounts Receivable function within First Shared Services (FSS)
- Build strong customer relationships, focusing on quality service within the team.

**Core Responsibilities**
- Allocate payments made by BACS/cheques against relevant invoices.
- Liaise with internal and external customers to resolve queries.
- Raise invoices and credit notes
- Investigate and clear unallocated cash promptly.
- Maintain debtor accounts with up to date details.
- Liaise with Banking Services regarding payments received.

**Monthly**:

- Update month end aged debt spreadsheets in line with timetable.
- Issue customer statements.

**General**:

- Standardisation of processes/scope
- Support in all areas of the Service Centre as & when required

**Health and **Safety at Work**:

- Be responsible for taking all reasonable care for your own personal health and safety and that of your fellow employees by ensuring that:

- Protective clothing and equipment is used properly at all times
- Appropriate practices and procedures, relevant to the work in hand are always followed.
- Co-operate with the company by observing all safety rules and complying with any measure introduced to ensure a safe and healthy working environment.
- Ensure all staff receives appropriate health and safety training and that injury prevention is treated as high priority within all teams.

***Company Role**
- Understand the Company's business objectives.
- Work closely with all other team members to ensure that FSS is run effectively and efficiently and promote transfer of knowledge between all departments in FSS.
- Ensure that the quality of the Company's Finance services is always of the highest standard.
- Contribute to the overall achievement of the organisations aims and objective**Other Duties**

**Other duties**:
The post holder will be expected to undertake any task consistent with the post that may be required by the business.

**_ Essential/Desirable_**

**QUALIFICATIONS/EXPERIENCE**
- A minimum of 6 months experience of credit control
- Previous experience of SAP system D
- Experience of working in a high-volume environment
- Experience of working in the Service

**PERSONAL SKILLS**
- Good planning and organising skills
- Good problem solving and reconciling skills, including the analysis and interpretation of data with the capacity to devise and implement solutions
- Effective communication skills (both verbal and written)
- Strong interpersonal skills
- Ability to meet tight deadlines
- Adaptable / flexible approach
- Ability to work on own initiative
- Self motivated
- Attention to detail

**Rewards & Benefits**
- Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support
- We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
- Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
- Cycle to work scheme
- 25 days' holiday + bank holidays
- Pension scheme and chance to buy discounted First Group shares
- Enhanced maternity / paternity pay
- Flexible working

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.