Security Shift Manager

1 week ago

London, United Kingdom First Response Group Full time

Are you looking for the next step in your career in the security industry? Do you want a role that offers great benefits, career progression opportunities, and the challenge of leading a team?

Here's a fantastic opportunity to join the team at FRG as a Shift Manager based in Wembley Stadium

The Shift Manager will be responsible for managing all security personnel and the day-to-day operational issues occurring throughout their shift, providing a central point of contact for service delivery development, performance, measurement and reporting.

**Role & Responsibilities**:

- Ensure all personnel under your supervision have undertaken the appropriate site training and are in possession of a valid SIA licence.
- Planning, developing, and implementing staff training.
- Rostering and forward planning of officers ensuring sufficient cover for any holidays, sickness, and absences.
- Consistent contact with officers to monitor performance and ensuring any training, coaching, and counselling needs are met.
- Actively encourage staff recognition and staff nominations for awards.
- Monitor and investigate all reported incidents and accidents.
- Monitor faults with security-related equipment.
- Be fully conversant with operational functions including access control, CCTV, detection, and alarm systems.
- Ensure there are sufficient officers to cover designated duties.
- Ensure health and safety procedures are followed at all times.
- Lead, manage, and motivate direct reports including goal setting, performance reviews, appraisals, performance management, coaching, training, and development planning.

**Benefits**:

- Industry-leading pay rates
- SIA upskilling and licence renewals
- Paid holiday allowance of 5.6 weeks per year pro-rata
- Referral Scheme -_ earn £100 voucher for every successful referral_
- Free uniform
- High-street discounts
- Free healthcare package which includes access to EAP
- Death-in-Service
- Statutory Pension Scheme

**Essential Skills**:

- Valid SIA Door Supervisor Licence and SIA CCTV Licence
- Fully comprehensive 5-year work/unemployment/education history screenable to BS7858
- High levels of written and verbal communication skills
- Competent in MS Word, Excel, and Outlook
- Able to work independently and as part of a team
- Must have demonstrable experience of working in a similar role in high profile/high footfall environments
- Be punctual and reliable

**Desirable Skills**:

- Experience in the supervision of staff is preferable
- Well-developed interpersonal skills
- Able to negotiate and deal with sensitive and confidential matters
- Adaptable and responsive to changes in priorities, plans, and schedules

**About Company** First Response Group (FRG) is a total security, risk and facilities management solutions company.

We are leading the way with new technologies and training and development to deliver a first-class service to our clients.

What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'. It is vitally important to us that everyone feels part of the team, contributes positively to companydevelopment and shares in our successes.

We are an SIA approved contractor, an ACS Pacesetter, and hold four NSI Gold accreditations.

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