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Part Time Customer Service Advisor

2 weeks ago

Livingston, United Kingdom Sky Full time

Join Sky as a Part-time Customer Service Advisor in our Livingston contact centre earning £19,750 pro rata rising to £20,800 pro rata per annum on completion of your Starting Out training with the opportunity to earn up to 10% bonus every year too.
- It’s our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. Our contact centres have embraced hybrid working which means you’ll split your time between home and the office.
- Flexible shifts available - you choose We understand that if you’re studying or have a busy home life, it can be difficult to find a role that’s flexible enough to meet your needs. Therefore, we’ll allow you to choose from a selection of available shifts, as long you can work a minimum of 20 hours per week between the hours of 8am and 9pm.
- What you’ll do:

- _Take inbound calls from customers who might have a technical query or want to talk about billing or upgrading their package_
- _Learn about our products and how to have great conversations with customers_
- _Spend time understanding customer needs and recommend Sky products that will improve the customers viewing, online and/or mobile experience_
- _Be part of a supportive, fun, and friendly customer service team_
- What you’ll bring:

- _Brilliant listening skills_
- _A passion for problem solving_
- _An ability to empathise and understand customer needs_
- _A passion for delivering brilliant customer service_
- The Benefits:
There are reasons people can’t stop talking about #LifeAtSky as there’s something for everyone with our fantastic range of benefits:

- Individual Lifestyle
- Free Sky TV, along with discounted broadband, Sky Glass and mobile
Health and well being
- _Subsidised onsite gym or discounts on external gyms_
- _Cycle to work scheme_
- _Private healthcare and Digital GP via Aviva_
- _Dental and other healthcare options_

Financial wellbeing
- _Sky pension plan and Life Assurance which gives you extra piece of mind_

Share in the Company success
- _Annual sharesave scheme and long service awards_
- In addition to all these great benefits, you’ll have the opportunity to take part in ‘Time to Care’, our commitment to give each colleague the opportunity to volunteer for up to 1 hour per week. All part of Sky’s pledge to help tackle loneliness for our customers and in our communities.
- Inclusion:

- Where you’ll work
- We’re based at Kirkton Campus in Livingston and home to over 2000 colleagues. Our site has free onsite parking, and we operate a free shuttle bus service from Livingston North train station and Livingston shopping centre. When onsite, you’ll have access to a subsidised canteen, free tea and coffee, hair and beauty salon, valet carwash, amazon lockers, onsite cash machine, covered bike storage, prayer room, shower rooms and changing/washroom facilities as part of the onsite gym.