Team Administrator
5 days ago
Welcome The Telford IAPT service is a busy caring team consisting of Administration staff, PWPs, CBT Practitioners, and Counsellors. We serve the people of Telford which is an exciting, diverse and growing modern town, surrounded by the stunning Shropshire countryside.
**We are currently recruiting for a**:
**Role**: Team Administrator
**Grading/salary**: Band 2
Permanent
**Hours**: 37.5 per week
**Base**: Fuller House, Hall Court / some home working
At MPFT we pride ourselves on staff wellbeing and development and can we offer you:
- Our SOOTHE resources - supporting staff across the trust with their physical, mental and financial health. In addition to the support offered from our occupational health provider Team Prevent.
- Counselling support and lifestyle information with advice on a variety of personal matters
- “In our Gift” providing a platform for your voice to be heard to inform change
- The opportunity to purchase additional annual leave
- Opportunities for flexible working (depending on the role)
- Career development opportunities and coaching plus access to in house training programs
- Innovative research training program entitled STARS (Supporting the advancement of Research Skills)
- Child Care Vouchers Scheme
- Recognition and engagement through our staff LOVE awards, LOVE long service awards and Staff Engagement Surveys
- NHS discounts available via the Blue Card and Red Guava schemes
The administrators in the team support the clinical staff by taking referrals, registering service users on our clinical system, booking appointments, and sending letters therefore experience and confidence in taking information by telephone is essential to the post.
**You will need to have the following key skills and experience**:
- Be able to work well in a Team
- Excellent organisational skills
- Be able to communicate effectively with a wide range of service users and professionals
Midlands Partnership NHS Foundation Trust (MPFT) is an award winning organisation with over 9000 employees. We are one of the largest integrated Health and Social Care providers, covering services across North & South Staffordshire, Shropshire, Hampshire, Buckinghamshire, Isle of Wight and Essex.
We are embedding values based and inclusive recruitment practices to ensure that all applicants, from any backgrounds, have an equal chance of success in achieving a role with us.
**The main duties and responsibilities will include**:
- To be the first point of telephone contact for the team, identifying urgent calls and passing on messages / dealing with enquiries in an appropriate manner.
- To organise own workload using independent judgement to prioritise required tasks and duties.
- To support the administration team in organising the administrative function of the team.
- To provide confidential administration support to the team.
- To arrange meetings/appointments/clinics and assist management team members in maintaining Outlook calendars on behalf of members of the team.
- To respond in a courteous and professional manner with clients, visitors and other agencies and their teams.
Please see the full description for more details
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