Night Receptionist

2 weeks ago


Leeds, United Kingdom IconInc Full time

A bit about usvibrant, lively, forward thinking, quality, high standards

**The Role**

IconInc is a luxury student accommodation provider with presence in Leeds, Liverpool and Lincoln. We have an exciting opportunity for a Night Concierge to join The Edge in Leeds. This casual position is generally rostered in for **every Wednesday and Thursday night from 7pm to 7am**. It is well suited to an individual that is looking to advance their career in customer service, customer engagement and gain experience in lettings, sales, and 5-star customer service. There will be opportunity to work additional shifts if individuals want to.

**About the Role**

As a Night Concierge, you’ll be the heartbeat of our Lincoln site during the night. This role is perfect for someone ready to elevate their career in customer service and gain hands-on experience in lettings and sales. Every night brings new challenges, from assisting tenants with their needs to ensuring the building’s security, managing stock, and handling administrative tasks.

**What You'll Do**:

- Be the Go-To Person: Handle tenant inquiries and ensure they have a seamless experience throughout their stay.
- Keep Things Secure: Monitor building security, including CCTV, and address any concerns that arise.
- Stock Wizardry: Manage and rotate stock, ensuring everything is always well-supplied.
- Pantry Pro: Oversee the pantry facilities and set up breakfast, maintaining impeccable presentation.
- Maintenance Maestro: Address any maintenance issues that crop up during the night.
- Admin Expert: Stay on top of administrative tasks, ensuring everything runs smoothly.
- Clean & Tidy: Help maintain the cleanliness of the building to our high standards.
- What You Bring:

- A Passion for People: Excellent customer service is your mantra.
- Self-Starter: You’re comfortable working independently and making decisions.
- Tech-Savvy: Strong IT skills are a must.
- Numbers Know-How: Basic financial knowledge will serve you well.
- Detail-Oriented: You’ve got a keen eye for the little things that make a big difference.
- Experience: Previous experience in guest relations, hotel roles, or a similar environment is essential.

**Perks of the Job**:

- Awesome Discounts: Enjoy exclusive company perks.
- Stay Active: Take advantage of our Cycle to Work Scheme.
- Give Back: Participate in our Charity Foundation Days.
- Travel in Style: Benefit from staff hotel rates.

Pay: £12.21 per hour

Expected hours: 24 per week

**Benefits**:

- Company events
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- Monday to Friday
- Night shift

**Experience**:

- Nights: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person


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