Customer Service Advisor

2 weeks ago


Manchester, United Kingdom Booking.Com Full time

**Customer Service Advisor (Dutch speaker)**

**About the company**

From our Trips HQ in Manchester, our team helps people get where they want to go, anywhere in the world. Whether customers want the freedom of a car, the ease of a taxi or the economy of public transport, we make it all possible.
- Own It
- Learn Forever
- Succeed Together
- Do the Right Thing
- Think Customer First

**What you’ll be doing**:

- Developing fantastic product knowledge to help resolve customer queries.
- Most importantly, always ensuring a high level of customer service that’ll make anyone smile.

**What you need to do it**:

- Have a real passion for customer service.
- Written and verbal fluency in English and Bulgarian
- A natural empathy and excellent listening skills.
- You’ll be reliable, resilient and organized.
- You’ll have a desire to work in a fun and fast-paced environment where you’ll love to embrace different cultures, nationalities and languages.
- You’ll have a positive, motivated mindset that’ll help you deal with some tricky customer problems.

**Benefits**
- 25 vacation days (rising to 28) to go exploring
- Generous accommodation discount, so you can explore for less
- Pension with up to 10% matched company contribution
- Huge learning and development platform tailored to you
- Shopping and leisure discounts through Perkbox
- Competitive maternity/paternity/adoption leave
- Hybrid way of working More Information
- Wellbeing focus
- Mental health first-aiders and free support
- Bupa Private health insurance
- Comfortable Monday to Friday shifts within office hours

**Pre-**Employment** **Screening**:



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