Claims Handler

We are looking for an experienced claims handler to join our small claims team.

To provide outstanding customer service and to act as the primary customer contact in managing a portfolio of small claims.

**We’ll need you to be able to**:

- Advise policyholders on general queries and insurance claims issues for relevant or related peril
- Build policy-holder confidence by developing rapport and listening to each and every policy holder specifically
- Check that the policy covers the claims
- Take a methodical approach to each claim and working through the processes with each policy holder
- Request and gathering documents and information from customers such as receipts, photographs or accident reports
- Arrange for payment to be made within authority levels
- Manage a high volume portfolio of fast paced claims through prioritising by individual circumstances from set up to settlement
- Liaise between internal teams, third party suppliers and policy holders, ensuring that all are updated to ensure the smooth and timely progression of claims
- Perform basic fraud checks, and escalating any fraud alerts or suspicious circumstances to the Counter Fraud team
- Manage multiple activities by prioritising important and urgent tasks whilst maintaining the focus on the policy holder
- Negotiate settlement of claims both verbally and in writing
- Assist with overflow calls during peak times where necessary
- Constantly seek improvements in how we deliver excellent customer service
- Ensure that SLA’s and KPI’s are met and maintained consistently
- Undertake any individual or team task or activity reasonably requested and in line with the company values.

**We’re Looking for**:
Skills required
- Tact and assertiveness when dealing with customers who may be distressed or angry
- Ability to work well under pressure and meet deadlines
- Ability to take on increased ownership and responsibility when necessary.
- Good spoken and written communication skills
- Accuracy and attention to detail
- Excellent organisation and time management skills
- PC literate with good administrative skills.
- Good spoken and written communication skills
- Accuracy and attention to detail
- Excellent organisation and time management skills
- PC literate with good administrative skills.

**Drive / motivation**
- Helpfulness and a passion for customer service
- Drive and enthusiasm for meeting targets
- Empathy and understanding
- Confidence & a professional attitude

**Experience / knowledge**
- Customer service experience working within a customer service role is essential.
- Telephone experience is essential.
- Experience of working in an insurance claims handling role is desirable, whether from the repairs or the claims side.
- Ideally will have knowledge of the building repair process from drying through to completion, or good knowledge of the escape of water peril.

**Qualifications**
- Secondary education with qualifications in Maths and English, Must be numerate.

**What will you get in return?**
- Salary £20,823.00
- We pay £25 premium for great customer service, i.e. every 5* reviews received in their name on Google or Trustpilot.
- We pay discretionary performance-based bonuses every May, which could be up to 10% of your annual salary.
- We have 25 days of holiday a year, plus Bank Holidays.
- We heavily invest in talent management Currently have 10 employees studying CII, 3 currently studying an HNC qualification course and more, as we are delegating at least 10 employees a year to get a fully funded professional qualification.
- We have an enhanced employer pension contribution scheme of up to 5%.
- We do have an Employee Assistance Program as well as wellness programs.
- The Social Committee takes care of our social lives and gets people involved in social activities during and after work.

**Finally, who are we?**

Trinity Claims is a Claims Management specialist business based in Tonbridge. We are not an insurance company, but we operate on behalf of insurers within the home insurance arena. We have a leadership team dedicated to growing business with a family feel and a welcoming culture, all based around a high-end customer service provision.

Not only are the company going from strength to strength, but we have doubled in size in the last 3 years, and are offering a highly sought solution by our clients. We do things differently. With a high focus on technology and our culture of professionalism, we are disruptors in the insurance claims marketplace.

Please visit our website at trinityclaims.co.uk to view our privacy notice regarding how we collect, store and use your data.

**Job Types**: Full-time, Permanent

**Salary**: £20,823.00 per year

**Benefits**:

- Bereavement leave
- Casual dress
- Company pension
- Employee mentoring programme
- Flexitime
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site gym
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
- Work from h