Complex Support Assistant

4 days ago

Tonbridge, United Kingdom Trinity Claims Full time

**About us**

Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.

Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.

Useful links:
Trustpilot ¦ Glassdoor

**About the role**:
You will need to be energetic, emotionally intelligent, confident, self-driven, flexible, and innovative individual. You will be assisting the Complex Claims Handlers

**Key Responsibilities**:

- Collect information from customers and Complex Claims Team to ensure swift resolution of queries
- Support Complex Claims Handlers in managing their claim portfolio by completing tasks
- Assess requirements for alternative accommodation for customers and arrange necessary settlement
- In liaison with the Complex Claims Handlers gather, collate, and submit Complex Claims Reports for referral to Underwriters. Including verifying the accuracy of financial data.
- Analyse reports and flag concerns
- Process invoices and payments to a high standard in line with company service level agreements
- Collaborate with other teams and departments on a regular basis to ensure high standard of service is provided.

**Key Requirements**:

- Experience in a customer service or office administration role
- Understanding of insurance/indemnity policies would be desirable
- Excellent interpersonal and customer service skills.
- Communication skills and confidence when dealing with people, often in difficult circumstances.
- Excellent organisational skills.
- Initiative and the ability to adapt quickly to different situations.

**In return, we can offer you**:
Basic Salary £24,000 as well as market leading benefits.

25 days Annual leave plus statutory holidays.

Just some of the great benefits we offer:

- On-site gym
- Free on-site parking
- Free on-site breakfast bar
- Complimentary on-site snacks and soft drinks
- Discretionary performance related bonus
- An extra day’s holiday for your birthday

Application deadline: this position will remain open until we have found the right person for the job.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

INDCCC

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