Inbound Advisor X 10

2 weeks ago

Belfast, United Kingdom Blue Arrow Full time

We are currently looking to recruit 10 Inbound Advisors in the Belfast area. These are hybrid roles working up to 3 days a week in the office.

Job Title: Inbound Advisor

Length of contract: 12 months

Base Location: Hybrid - Belfast

Working Pattern: Full Time | Flexible

37 hours per week - 3-week rotating shift pattern

W1 - 8.00am to 4.30pm

W2 - 9.30am to 6.00pm

W3 - 10.00am to 6.30pm

What is the Role?

Due to continued growth, we're currently recruiting for enthusiastic Inbound Advisors to join our Home Energy team. Our contact centre is open from 08:00 - 20:00, Monday to Friday, so there's no weekend work at all

Our blended model of working from home with limited in-office time provides our colleagues with the flexibility and support to succeed in and enjoy this role. You'll be in a vibrant working atmosphere with friendly colleagues and caring, helpful leadership to support you in your development.

Additionally, our modern office in Belfast city centre is close to shops, restaurants, and a major public transport hub.

As part of our Home Energy team, you'll work on a range of different campaigns to help domestic energy customers switch to and stay with our client. In this role you will:

- Answer service only inbound customer calls
- Help customers through the energy switching process and help to retain existing customers
- Meet KPI objectives which include switching and retentions as well as other operational targets such as system input and reporting
- Support our client's ambition to provide customers with a warm, friendly and supportive experience that meets all regulatory guidelines and internal compliance procedures
- Understand our competitors pricing and activity, share market and competitor learnings with your team so that we are constantly learning and improving the experience for our customers

What do I need?

To be considered for this role, we would love you to have:

- A committed and friendly nature - keen to learn and work in a competitive, supportive and fun environment
- The ability to work independently, with initiative, delivering against assigned objectives
- Strong interpersonal and communication skills - enjoy working in a great team and helping customers understand the benefits of our client's products
- The ability to work on computer systems in a process-driven environment.

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