Assistant Emergency Call Taker

2 weeks ago

Bicester, United Kingdom South Central Ambulance Service NHS Foundation Trust Full time

South Central Ambulance Service are looking to recruit several Ambulance Assistant call taker to join our teams that are based at our Bicester site in Oxfordshire.

As an Ambulance Assistant Emergency Call Taker, you will be answering and managing calls from Health care Professionals such as GPs, hospital clinicians and Midwives who have assessed their patients and need us to convey them to hospital or other health care facilities.

Roles and responsibilities of an Emergency dispatch assistant include:

- Answer and mange calls from Health Care Professionals
- Provide all callers with appropriate pre-arrival instructions.
- To operate telephony equipment specific to role.
- Competent in the use of IT systems
- GCSE grades 4-9 or equivalent in Maths and English
- Customer service experience from a telephone or face to face role
- Good written and verbal communication skills
- Ability to listen and record information accurately
- Ability to remain calm whilst working in a pressurised environment
- Attention to detail and accurate data entry skills

**Benefits for this role include**:

- Starting salary £21,730 + Unsocial hours payments (annual salary circa £25,000pa)
- 27 days holiday plus bank holiday rising to 33 days (pro-rata for part time)
- Enrolment into the NHS pension scheme
- Occupational Health support along with an Employee Assistance Programme.
- NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
- Free onsite car parking
- Expert training and support from our dedicated in-house education team

We are now offering a generous recruitment and retention bonus.

A £200 bonus will be paid once you successfully complete the 3-week initial classroom training.

An extra £300 bonus will be paid when you’ve been successfully signed off after your coaching and mentoring period (roughly 3 months after the classroom training).

A further £700 bonus will be paid when you’ve completed your probationary period (generally 6 months after coaching sign-off but in some circumstances this can be extended).

(The bonuses above are for full-time contracts and those on part-time contracts will receive a percentage of the maximum bonus e.g. for a 24 hour per week contract the first bonus would be £128. The second bonus would be £192. The final bonus would be £448).

Disability support

To hear how we support our workforce, have a look at our recent video for our disability friendly recruitment event on our SCASJobs Facebook page.

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