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Emergency Call Taker
2 weeks ago
South Central Ambulance Service are looking to recruit several Ambulance call taker to join our teams that are based at our Bicester/Otterbourne site in Oxfordshire/Hampshire.
As an Ambulance Emergency Call Taker, you will be directly involved with taking live 999 ambulance emergency calls, taking vital information to help arrange the most appropriate care and support.
Roles and responsibilities of an Emergency dispatch assistant include:
- To efficiently prioritise emergency, urgent and routine calls using a computer aided triage.
- Provide all callers with appropriate pre-arrival instructions including cardiopulmonary resuscitation, choking procedures, childbirth procedures and the treatment of unconscious patients.
- To operate telephony equipment specific to role.
- Competent in the use of IT systems
- GCSE grades 4-9 or equivalent in Maths and English
- Customer service experience from a telephone or face to face role
- Good written and verbal communication skills
- Ability to listen and record information accurately
- Ability to remain calm whilst working in a pressurised environment
- Attention to detail and accurate data entry skills
**Benefits for this role include**:
- Starting salary £21,730 + Unsocial hours payments (annual salary circa £25,000pa)
- A nationally recognized qualification in NHS Pathways.
- 27 days holiday plus bank holiday rising to 33 days (pro-rata for part time)
- Enrolment into the NHS pension scheme
- Occupational Health support along with an Employee Assistance Programme.
- NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
- Free onsite car parking
- Expert training and support from our dedicated in-house education tea
We are now offering a generous recruitment and retention bonus.
A £200 bonus will be paid once you successfully complete the 3-week initial classroom training.
An extra £300 bonus will be paid when you’ve been successfully signed off after your coaching and mentoring period (roughly 3 months after the classroom training).
A further £700 bonus will be paid when you’ve completed your probationary period (generally 6 months after coaching sign-off but in some circumstances this can be extended).
(The bonuses above are for full-time contracts and those on part-time contracts will receive a percentage of the maximum bonus e.g. for a 24 hour per week contract the first bonus would be £128. The second bonus would be £192. The final bonus would be £448).
Disability support
To hear how we support our workforce, have a look at our recent video for our disability friendly recruitment event on our SCASJobs Facebook page.
