Technical Lead

**Who are we?**
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.
**What you’ll be doing**
The technical lead will be responsible for technical support and knowledge sharing across all processes under the SMOC (Smart metering Operational Centre) and smart metering area. This is mainly focused on system and interface knowledge but applies this tomeet business requirements, so stakeholder engagement skills are essential.
The technical lead will support the workstream leads with any technical decisions, using their experience in smart metering deployment programme to ensure that the business benefits are achieved. The technical lead will work in an operational capacity (supportingwith day-to-day activities) but also provide strategic and change support on projects and Continuous improvement initiatives to ensure that the SMOC service evolves with the business needs.
**This position will involve**:

- Provide technical expertise to the leads within the SMOC
- Provide technical knowledge to the business stakeholders, acting as the relationship manager between the SMOC leads and business
- Provide strategic and change support to projects and improvements
- Support on major incidents to restore services
- The lead will ensure the tickets raised for the smart metering program are managed effectively where-in they get allocated to the relevant teams for resolution in a timely fashion
- The lead will also be managing the digital data services

**What you should bring to the role**
The Wholesale Services team need the appointed Settlements Analyst to possess the following:

- Experience maintaining smart metering system
- Smart meter system deployment and project work (including to review and create technical specification documents)
- System understanding across smart metering processes/systems (FNI (Fixed Network Infrastructure), SAP-ISU, MDMS (Meter Data Management System), Salesforce, Power BI, ServiceNow) covering the full meter journey from install, read, analyse, present, andinvestigate
- Interface understanding (ESB, SFTP, Go Anywhere)
- GDPR awareness and compliance
- Advanced knowledge of SQL

You will also have expertise in the wholesale tariff structure as well as knowledge of the Market Codes and Market processes.
**What’s in it for you**
We’re proud of the positive ways of working we’ve adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive**.**?For our office-based roles we’re moving to a hybrid approach with various optionsacross working from home, office and our sites.
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you moneyand support your wellbeing.
Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career and flexible working arrangements.
Find out more about?working at Thames Water.
We deliver life's essential service so our customers, communities and the environment can thrive. This means, that when a crisis happens, we all rally around to support our customers. As part of your role, you’ll be required to participate in a rota to provideCustomer Incident Support, as requested by the Company from time to time. This may be by supporting our customers on the frontline as an Ambassador or being part of the team managing the incident as a Control Tower Lead. This is incredibly rewarding, and you’llbe given full training - it’s also a great opportunity to learn more about our business and meet colleagues.