Senior Solutions Consultant

4 days ago

Hayes, United Kingdom Aspect Software Inc Full time

Aspect employs a team of passionate individuals who are changing the face of customer engagement. Over our 40-year history we have empowered employees by creating an inspired community that values Urgency, Accountability, and Results. Our ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting technologies including cloud, mobile and artificial intelligence.
- The Solution Consultant (SC) is the primary technical advisor providing the Alvaria vison and crafting the Alvaria solution for the sales team and the customer. Alvaria SCs are responsible for understanding input from (prospective) customers to understand their operational needs and goals. Moreover, our SC's are accountable for providing customers guidance in aligning Alvaria solutions to best facilitate their transformational journey.
- Alvaria SC’s must be both sales focused and technically savvy. In addition to being adept at articulating benefits to IT and Super User staff, they must be successful selling to executives, and convincing C-level and director level executives of the merits of Alvaria's software solutions.
- The SC will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
- RESPONSIBILITIES- Meeting with our prospective customers as advisor, developing a deep understanding of their current environment, key business challenges, and goals, and demonstrate benefits that can be realized through Alvaria solutions.
- Develop and deliver on-site and virtual product demonstrations
- Present Alvaria solutions to customers and at field events such as conferences, seminars, etc.
- Provide scoping guidance for customer pilots and POCs
- Serve, internally, as technical SME/advisor for Account Executives, Product Managers and Marketing staff
- Support technical RFI/RFP requirements and mapping said requirements to the software solution
- Transition PreSales project to implementation teams along with Sales/Account team

**Qualifications**:

- JOB REQUIREMENTS- Strong understanding and experience of the CX industry as it relates to contact centers, digital, online and platforms
- Familiar with Alvaria and or competitor product lines is a plus
- In-depth knowledge of Customer Service Software, ITSM, Data Warehousing, Business Intelligence
- Ability to articulate solution value
- Understands the power of Omni Channel and Advanced IVR - translates to customers- Understanding Dialer operations
- SaaS/Cloud experience
- CS/SE/IS/MIS or related Engineering/Science program experience preferred or equivalent work experience
- Familiarity with restful API
- Voice XML, IVR scripting, basic SQL preferred
- Excellent interpersonal, communication, persuasion, presentation and writing skills
- Superior presentation skills
- Excellent Time management: manage multiple competing priorities, in a fast-paced, collaborative environment
- Be able to work independently & as part of a team in a fast pace, rapid change environment
- Approaches problems with a solution mindset and out of the box thinking

LI-JL1

LI-Remote

  • Sales Consultant

    1 week ago

    Hayes, United Kingdom 360 Resourcing Solutions Full time

    **Sales Consultant, Hayes.** **Competitive Basic Salary £17,500 with a realistic OTE of £30,000 - £35,000 + for a national furniture retailer.** **Immediate Start.** My Client is looking for a Sales Consultant who has a real passion and flair for home design as well as the ability to reach sales targets. With the best products, great prices and a...

  • Sales Consultant

    1 week ago

    Hayes, United Kingdom 360 Resourcing Solutions Full time

    **Sales Consultant, Hayes.** **Competitive Basic Salary £17,500 with a realistic OTE of £30,000 - £35,000 + for a national furniture retailer.** **Immediate Start.** My Client is looking for a Sales Consultant who has a real passion and flair for home design as well as the ability to reach sales targets. With the best products, great prices and a...

  • Sales Consultant

    1 hour ago

    Hayes, United Kingdom 360 Resourcing Solutions Full time

    **Sales Consultant, Hayes.** **Competitive Basic Salary £17,500 with a realistic OTE of £30,000 - £35,000 + for a national furniture retailer.** **Immediate Start.** My Client is looking for a Sales Consultant who has a real passion and flair for home design as well as the ability to reach sales targets. With the best products, great prices and a...

  • HR Consultant

    2 weeks ago

    Hayes, United Kingdom Darbar Festival Full time

    Join Us as an HR Consultant at Darbar Arts and Cultural Heritage Trust! Are you passionate about the arts, love working with people, and have a knack for solving HR challenges? Do you want to be part of an exciting, culturally rich organisation that brings South Asian classical arts to life in the UK? If so, we’ve got the perfect opportunity for you! Who...

  • Senior Mechanical Estimator

    3 weeks ago

    Hayes, United Kingdom Avolon M&E Full time

    Senior Mechanical Estimator Salary: £85,000 – £95,000 Location: West London / Hayes (Office-based) + site visits as required (all London based sites) Type: Full-time, permanent Benefits: Company pension, Cycle to Work Scheme, Life Insurance, Employee Assistance Programme (EAP) A leading Building Services Contractor is seeking an experienced Senior...

  • Business Development Consultant

    4 days ago

    Hayes, United Kingdom PHS Group Limited Full time

    **Business Development Consultant phs Hygiene Hayes (HA/SL/UB/W/TW Postcode Areas)** **Business Development Consultant at the phs Group** The right person will ideally be a field-based salesperson with experience in developing a sales strategy to acquire new business from small to medium customers across multiple industries. This is a high activity, fast...

  • Senior Mechanical Estimator

    2 days ago

    Hayes, United Kingdom Avolon M&E Full time

    Senior Mechanical Estimator Salary: £85,000 – £95,000 Location: West London / Hayes (Office-based) + site visits as required (all London based sites) Type: Full-time, permanent Benefits: Company pension, Cycle to Work Scheme, Life Insurance, Employee Assistance Programme (EAP) A leading Building Services Contractor is seeking an experienced Senior...

  • Senior Mechanical Project Manager

    2 weeks ago

    Hayes, United Kingdom People Group Limited Full time

    Senior Mechanical Project Manager – Major M&E Contractor Location: West London Salary: £90,000 – £100,000 + Car Allowance + Bonus + Package Type: Full-Time, Permanent I’m working with a long-established Tier 1 M&E contractor that’s built a reputation for delivering some of the UK’s most high-profile commercial, healthcare, and data centre...

  • Immigration Consultant

    2 weeks ago

    Hayes, United Kingdom Lexmark Legal Associates Full time

    **Our work environment**: **Our workplace has opportunities for employees to excel in their field with work life balance.** Our team engages in diverse functions and we encourage talented and hard working people with ample growth opportunities. - Salary: £ 28,000- £ 32,000 Deadline: Ongoing **Requirements**: We are currently looking for a Level 2...

  • Senior LNG Trading Analyst

    2 weeks ago

    Hayes, United Kingdom Centrica - CHP Full time

    Description Join us, be part of more. We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels, whilst living our powerful commitment to igniting positive...