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Food & Beverage Supervisor

2 weeks ago

Bolton, United Kingdom Holiday Inn Full time

**Free Leisure Membership + Free Parking + Pension Scheme + Company Discounts and Benefits + Meals on Duty + Training & Development Opportunities + Discounted Hotel Stays in the U.K. & Worldwide + Food & Drinks discount + discounts for your family & friends +Free use of gym + reward & recognition scheme.**

Looking to join a culture of excellence and be part of one of the most recognised names in the hospitality industry?

**HOLIDAY INN BOLTON**

The Holiday Inn Bolton is a busy City Centre hotel. Our hotel boasts a gym, a Restaurant, Bar, Conference and Event areas and a 16th Century church.

We are currently recruiting a Food & Beverages supervisor to join our existing team to work along side Food & Beverages Manager.

General Scope and Purpose To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach.

To be responsible for the day to day running of designated area the food and drink services department within the overall policies and controls established by the Company and Hotel General Manager, ensuring that the brand values and standards are delivered and profitably achieved.

To promote the Company Mission Statement through continual demonstration of the Company Personality. Responsibilities Customer Focus:
1. To implement the consistent delivery of superior customer service through the Customer Service Programme.
2. To ensure that the department creates a professional impression to customers and team members.
3. To and act on Customer Service Reports relevant to your areas of responsibility to achieve positive and consistent results.
4. To act upon customer feedback relevant to your areas of responsibility. This to include customer complaints and compliments.
Business Awareness:
5. To be fully aware of budgeted and actual departmental targets. This to include sales, covers, gross profits (food and liquor), stocks, average spends and departmental profits.
6. To produce and update business forecasts for your department where this forms part of your responsibility.
7. To control and monitor payroll costs by compiling rotas in line with forecasted and actual business levels, using company productivity ratios.
8. To be fully aware of and control departmental operating costs in line with forecasted business levels.
9. To maximise opportunities for departmental sales and profit and other related targets
Specific Job Accountabilities
10. To implement effective stock rotation and maintain stock levels in accordance with hotel business, ensuring all products are displayed according to hotel and company policy.
11. To participate with liquor stock-takes where required.
12. To implement all procedures and processes for food and drink service controls at all times.
13. To maintain and constantly improve departmental operating standards Growing The Business:
14. To positively approach sales opportunities in order to maximise sales revenue and exceed budgeted sales targets for the department.
15. To implement and suggest new promotional opportunities to enable departmental sales to meet and exceed budget. This is to include planning, implementation and review of promotions as directed by superiors.
16. To maintain a selling culture throughout the department.
People Management:
17. To ensure all department team members are sales focused
18. To lead and motivate a team environment to promote good employee morale and ensures a high level of commitment and pride in the hotel.
19. To maintain effective communication within your team by holding regular briefing sessions and attending hotel meetings when required.
20. To carry out quality planned training and develop in a systematic and professional way in order to meet the needs of the business and assist in individual team members personal development. To ensure training is recorded and all team members follow the Company Induction Programme.
21. To participate with the compilation of annual food and drink services training plan to meet the hotel business objectives and develop team members.
22. To assist with carrying out performance reviews for team members every six months following Company guidelines where this forms part of your responsibilities. 23. To set objectives for departmental team members linked with the Hotel’s business plan.
24. To participate with the recruitment of new Departmental team members in line with the Company Recruitment Policy where this forms part of your responsibities. 25. To continuously coach and counsel colleagues.
26. To measure the success of food and drink services training in meeting objectives. 27. To participate with ensuring unacceptable behaviour and performance is corrected in line with the company disciplinary procedures.
Controlling the Environment:
28. To supervise the department to ensure effective operation on a day to day basis, whilst maintaining company brand standards consistently with attention to detail. This to include ensuring shift co