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Technical Support Assistant

3 weeks ago

Northamptonshire, United Kingdom Cultura Connect Full time

**JThe Opportunity**:_Are you an Agricultural Machinery Graduate looking to get your foot on the ladder and eager to provide exceptional support for a thriving and dynamic team, ensuring this global leader maintains its outstanding aftersales reputation? _The Technical Support Assistant role is an exciting, varied and practical position where no two days are the same. Supporting all areas of the aftersales business within both the parts and service departments, you will play a key role in ensuring customer satisfaction, have a keen eye for detail, and will demonstrate excellent communication skills. Based at our client’s office in the Midlands, you will enjoy a dynamic work environment and will go “over and above”, contributing to the continued success of the operation.

**The Company**:A highly regarded, global agricultural machinery manufacturer with a strong and well-established distribution network.

**Role Responsibilities Include**:

- To create and generate routine reports for the senior management
- To attend regular team meetings
- To generate invoices, process credit notes, parts returns, commission payments and process claims
- To process orders and produce month end reports on orders for the Financial Controller
- To coordinate and process warranty part returns
- To release safety and service recalls to the dealers and follow up with the network
- To provide administrative support to the training process, assisting in the delivery where necessary
- To provide support to the dealer network with general enquiries
- To provide general administration support to the wider team and answer incoming calls

**Skills you will need**:

- Essential:_
- Strong administrative and customer service skills
- Good understanding of Agricultual Machinery
- Excellent communication skills both verbal and written, with a customer centric approach
- Highly organised with a strong eye for detail
- The ability to multitask and prioritise workloads to meet deadlines
- Good problem-solving abilities with a proactive approach to resolving customer issues
- A strong team player, able to work collaboratively across the business
- Motivated, with a “can do” attitude and enthusiastic to learn new skills
- Excellent IT skills
- Desirable:_
- Previous experience of working with a dealer network

Pay: £25,000.00-£35,000.00 per year

**Benefits**:

- Company car
- Company pension
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Agricultural Machinery: 1 year (required)
- Admin and Customer Service: 1 year (required)

Work Location: In person