Executive Technical Support

This position is based in Milton Keynes, UK office headquarters. Provides support to the organization's executive leadership team of computer applications and hardware (e.g., PCs, servers, mainframes); answers questions regarding system procedures, online transactions, systems status and downtime procedures, and is typically located within a call center; collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems; maintains a troubleshooting tracking log ensuring timely resolution of problems In this role, you will: Seasoned individual contributor working as a technical support to executive leadership team Responsible for monitoring, troubleshooting, and maintenance of all IT solutions at supported Office, facility, and remote executive leadership members. Experience with network and server equipment, knowledge of network security, and assist with server and network deployment experience. Working knowledge of basic, intermediate, and advanced Desktop/Laptop troubleshooting and assisting with network and server issues Analyze computer issues and quickly develop the best course of action. Knowledge of Microsoft Product Suite and various productivity software Assist onsite and remotely to support other facilities and associates within EMEA. Works under limited supervision for routine situations. Problems typically are not routine and require analysis to understand. Makes minor adjustments to working methods. Explain practices, procedures, and policies to reach agreements with others outside of the job area. Provides technical support and collaborates with various IT functions to complete IT projects Assist with UAT testing and troubleshooting post change implementation. Ensure the Board room and Conference meeting rooms are always ready for our executive leadership team to use. Proficient in the various competencies relevant to their job. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Ability to lift a minimum of 50 lbs. Works independently within established procedures associated with the specific job function, normally receives little instruction on daily work. Determines methods and procedures for new assignments. What you bring to the role: Two-year college degree or equivalent experience and minimum five years' functional experience with an emphasis on white glove support. Or HS diploma with a minimum of 8 years of functional experience including 4 years position specific experience. Substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. Experience with PC/Laptop repair and troubleshooting to include Microsoft Intune/Endpoint Management Experience with Active Directory or Azure AD. We Are Ingram Micro Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro XvantageTM, our AI-powered digital platform, we offer what we believe to be the industry's first business-to- consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support. Learn more at Make an application to join the team None of this is achievable without great people, with a complete customer focus. Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning. If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.