Patient Coordinator

1 week ago

Manchester, United Kingdom Cornbrook Medical Practice Full time

The Patient Coordinator plays a key role in ensuring the smooth day-to-day running of the practice's front desk operations. As the first point of contact for patients and external services, the role demands a high standard of professionalism, communication, and attention to detail. Patient Coordinators provide essential support to the clinical and administrative teams, helping to deliver efficient, patient-focused care. Core Responsibilities The following are the core duties of the Patient Coordinator.
There may be occasions where additional tasks are required, depending on workload and staffing levels: a. Appointment Management: Maintain and monitor the appointment system, ensuring accuracy and efficiency. b. Patient Interaction: Process appointment requests made in person, via telephone, and online.
**c. Call Handling**: Answer incoming calls promptly, transferring calls or dealing with requests appropriately. d. Service Signposting: Direct patients to the appropriate clinician, service, or external provider when necessary.
**e. Communication**: Initiate and respond to requests from patients, colleagues, and external agencies. f. Administrative Support: Photocopy documentation and provide general clerical assistance as required.
**g. Mail Management**: Sort, distribute, and prepare incoming and outgoing mail. h. Data Entry: Accurately input new and temporary patient registrations and update records as needed.
**i. Policy Compliance**: Adhere strictly to all practice policies, procedures, and confidentiality requirements. j. Record Keeping: Enter relevant information into patient healthcare records in a timely and accurate manner.
**k. Information Requests**: Direct internal and external information requests to the correct departments or personnel. l. Query Management: Resolve or escalate patient and administrative queries efficiently and professionally.
**m. Workspace Maintenance**: Ensure the reception desk is clean, tidy, and well-organised at all times. n. Waiting Area Oversight: Monitor and maintain the cleanliness and orderliness of the waiting room.
**o. Clinical Support**: Assist clinical staff with general administrative and logístical tasks as required. p. Opening/Closing Procedures: Carry out reception opening and closing duties as scheduled on the duty rota.

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