Customer Services Executive

At Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a 'Top Employer' for 5 consecutive years. If you're passionate about working with people, you'reable to put your customer first, and you want to know what it's like to work for a top employer that is working hard to make the world a better home; then please read on to find out more about this exciting opportunity to join us as a **Customer Service Executive**.

You'll be working for **Saint-Gobain Insulation in Ipswich**. SG Insulation is one of more than 30 exciting Saint-Gobain brands in the UK and is a leading manufacturer of high performance PIR thermal insulation boards within the UK.

**Is this role right for me?**

First and foremost, we always want to recruit talented people that align well with our values and way of working; so whether you've never worked in this industry before, or had years of experience with one our competitors, you're just as likely to be a greatfit As a great Customer Service Executive at SG Insulation, you will always put your customer first, focusing on engaging with customers and adapting your approach to meet their needs. You will be proactive, taking time to understand your customers. You'llalso show resilience when things don't go according to plan; being open to new ideas and you're happy to learn.
- Previous customer services experience, preferably in a manufacturing or commercial environment
- Previous experience of order processing systems or database management
- Ability to understand technical products and explain them to customers clearly and concisely
- SAP knowledge advantageous but full training will be provided
- Intermediate level Microsoft Office
- Attention to detail

**What will I be doing in the role?**

Our Customer Service Executives are really important to our success and a critical part of our customer's positive experience with us. They are able to own the customers' needs and follow up on responses and promised actions and to act a liaison betweenthe customer and other departments to resolve customer queries whilst being able to think quickly and creatively in these interactions to provide a good brand image and great Customer Experience.

To support our customers effectively you will;
- Process and progress customer orders ensuring correct and accurate product reference and pricing in line with Company pricing schedules and procedures
- Check all order inputting to minimise the number of credits and customer complaints
- Liaise with customers to fill loads when necessary
- Liaise with the Customer Experience Manager and Customer Services Team Leader when special sizes and pricing data is requested to ensure that orders are processed with minimum delay
- To ensure that order processing procedures are adhered to at all times
- To promptly pass any details of customer complaints to the Customer Services Team Leader, Complaints Coordinator, and Aftercare Specialist
- To ensure all enquiries from customers are dealt with in a prompt and efficient manner.

**Are Saint-Gobain Insulation and Saint-Gobain an Inclusive employer?**

We're working hard to be, and we're keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

**And what about flexibility?**

The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexiblerequirement or need that you may have for this role (this could be flexible hours, a job share, part time, to name a few). We can't guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen.