Supply Chain Customer Service Administrator

3 days ago

Suffolk, United Kingdom The People Co Full time

We are working with an International high-end food manufacturer and distributor, known in their sector for being industry leaders who provide the best products on the market.They are searching for a Supply Chain Customer Service Administrator to join their Supply Chain Team at their state-of-the-art distribution facility in Suffolk. This is a Maternity Cover position, reporting to the Customer Supply Chain Lead, and offers an exciting opportunity to be a key player in delivering outstanding customer service across the supply chain function. Responsibilities Administer the complete order cycle from receipt to warehouse Provide support and communication between the customer (Supply Chain Analysts) and the company's operational departments (Demand Planning, Commercial, Customer Service, and Transport) Liaise closely with internal teams (Supply Chain, Commercial, Warehousing) and the 3rd Party Haulier Use knowledge of the Supply Chain to make decisions when customer demands cannot be met and communicate resolutions for out-of-stocks Manage incident reports from 3rd party hauliers, identifying root causes and agreeing corrective actions Report daily on vehicle deliveries to customer depots, including shortages and order counts Experience Required Excellent attention to detail and a methodical approach to work Strong ability to establish and maintain effective working relationships A collaborative mindset and focus on continuous improvement Effective communication skills at all levels Self-motivated, organised, and able to work effectively under pressure in a fast-paced environment Ability to multitask and prioritise workload efficiently Previous experience in a similar role or relevant academic background advantageous, though full training will be provided Benefits Discretionary annual bonus Pension scheme 33 days holiday (including bank holidays) Fantastic fully expensed social events including overnight stays and racing nights Ref Code: W013174

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