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Administrator

2 weeks ago

Thame, United Kingdom CPM UK Limited Full time

The Operations administrator is responsible for working as part of a team to ensure the delivery of a smooth, planned, and organised operational service to stakeholders.

Ideal Location: Thame, United Kingdom, OX9

**Salary**: £18.5K - £22K DOE

This role supports a team of Operations Executives in the day-to-day administration tasks required to run the ‘account support’ function for one or more of our client’s field activities.

‘Account Support’ can be split into two distinct task related areas:
**Activity Management**

Tasks that primarily drive the activity in the field including:

- Ensuring relevant data capture questionnaires are correct
- Quality checking process on field activity/photos/contracts
- Briefing materials and supporting kits are produced and dispatched accurately and on time

**Field support**

Tasks that enable the field team to operate successfully including:

- Processing of wages and expenses
- ensuring the field have access to the equipment and information to do their job
- other support services to enable team to deliver in the field including answering day to day queries and supporting the organisation of team meetings

The above tasks need to be fulfilled whilst working to relevant operational processes and standards and ensuring that these are adhered to by external customers (e.g. field team, suppliers, Business Managers).

**Benefits Include**:

- Pension Scheme - 5% employer contribution
- Life Cover - 1X Salary
- Flex2Fit - Flexible Benefits
- Perks at Work - access to a wide range of discounts (after 6 month probation)
- Holidays - starting at 26 days (increases 1 day per annum, capped a 31 days) + bank holidays
- Reward and Recognition program

**Key Responsibilities and Key Result Areas**
- To ensure that account tool-kits (e.g. Field/Supplier documentation) are produced and dispatched to required standards and timescales.
- To ensure that account equipment is distributed, and asset management is completed in support of service delivery.
- Follow an audit/QC process on contracts/photographs and work completed
- Work with account team on trouble shooting and problem resolution.
- Ensure that working processes are documented with guidelines, and that these are completed in line with operational guidelines.
- Participate in reviewing current working practices and procedures/ systems.
- Represent operational team at Field Meetings as required.
- Use relevant software / systems to maintain effective field support e.g. ConTact / salesforce
- Complete field visits and ensure that the learning from these visits are documented and shared as appropriate.
- Other duties as required which are reasonably within the scope of the role.

**Behaviours/attitude**
- Ability to work under pressure and with a wide range of people and personalities.
- Ability to multi-task and manage own deadlines, negotiating as appropriate.
- A positive reaction to change - in a fast-moving environment, always with a can-do attitude
- A confident communicator who problem solves and flags potential issues, asking lots of questions to ensure understanding.

**Skills, Knowledge, Experience and Qualifications Required**
- Experience of working in an administration role, working to support several different customers
- Educated to A level desirable but not essential

CPM have been accredited - Investors in People Gold and place great importance on the training and development of our people.

We work in a collaborative environment where great ideas and achievements are shared and celebrated.

Our commitment to Diversity & Inclusion

We believe diversity brings new thinking, which is at the heart of everything we do. We’re working to set a standard for creating a culture of equity and belonging.

LI-CH1

**Job Types**: Full-time, Permanent

**Salary**: £18,500.00-£22,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Work from home

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Thame: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Thame

Reference ID: 11646Operations Administrator