Customer Resolution Specialist
2 weeks ago
**Salary**: £10k per year
**Reference**: SBCCRS
**Customer Resolution Specialist Roles - Based in Manchester**
Venn Group is proud to be working with a leading Housing Association to introduce an exciting opportunity:
**Position**: Customer Resolution Specialist
**Location**: Manchester
**Rate**: Negotiable, depending on experience
**Length**: Minimum 6 months
**Hours**: 35 hours per week, with flexible working options
**Key Responsibilities**:
- Phone based role, dealing with all customer enquiries, including rent, housing and anti-social behaviour
- Explain the rent arrears process and outline the consequences for non-payment in clear and professional terms
- Refer complex cases to specialist income, ASB, housing teams and other departments within the business
- Manage low-level rent arrears and all tenancy enquiries and ensure tenant accounts are accurately updated
To be considered for this role you will need to have experience in working in a similar role
Previous experience within a Social Housing setting is preferred and experience with QL is desirable
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