Senior Business Support Officer

Job Introduction
Senior Business Support Officer SEND

This role is primarily based in Bournemouth Civic Centre. There is a possibility of hybrid working.

Are you ready to make a real impact on the lives of people in Bournemouth, Christchurch, and Poole? Join us as a Senior Business Support Officer and be at the forefront of delivering efficient and effective business support services. This role champions collaboration and provides expert guidance to enhance the customer experience.

Role Purpose

As a Senior Business Support Officer, you will play a crucial role in providing essential guidance and technical support at an advanced level of knowledge in your area. You will foster development and champion new systems and ways of working, integral to delivering efficient services to our customers and ensuring the highest standards are met.

Main Responsibilities

As a Senior Business Support Officer, you will:

- Empower team members with clear guidance, support, and coaching on complex technical processes and systems.
- Meet customer expectations through exceptional communication, active listening, and empathy.
- Resolve technical, complex and escalated enquiries promptly and professionally.
- Maintain high accuracy in data input and manage statistical data relevant to the service unit to meet strict statutory deadlines.
- Contribute to the redesign of workflows to enhance efficiency and ensure meticulous record-keeping.
- Promote a culture of continuous improvement and excellence within the team and be proactive in creating and leading the drive to create a smarter service.

We are looking for someone who:

- Holds an A Level qualification, NVQ 3 in Business Administration, or equivalent experience.
- Has excellent knowledge of ICT tools, including MS Office.
- Has experience providing administrative support and working with partnership organisations.
- Possesses a good understanding of complex work practices and procedures, whilst working under pressure to meet strict deadlines
- Is skilled in preparing clear and succinct meeting notes and organising meetings.
- Has knowledge of database management and report production.
- Can communicate effectively with a range of stakeholders and resolve complex issues professionally.
- Is able to plan and prioritise workload effectively in a dynamic environment.
- Pays attention to detail and has strong proofreading abilities.
- Embraces new ideas and fosters a positive attitude towards change.

Job Requirements
- Basic DBS check.
- Must be able to travel using public or other forms of transport where they are viable, or by holding a valid UK driving licence with access to own car.

We are looking to recruit in the following team:

- SEND Team: Senior Business Support Officers - Various hours full time and part time.

Salary Band F: £27,711 to £30,060 (full time)

Joining the SEND Business Support team offers a unique opportunity to make a meaningful impact on the lives of children with special educational needs and disabilities (SEND) and their families. As a Senior Business Support Officer, you will be part of a dedicated team responsible for managing around 4,000 Education, Health, and Care Plans. Your role will involve handling customer enquiries, providing high-quality business support, and ensuring accurate data management on custom-made databases.

The team provides comprehensive training and personal development opportunities, making it an excellent environment for those keen to work collaboratively to improve the lives of children with SEND. You will be working closely with various teams within the SEND Service unit, meeting statutory deadlines, and contributing to the overall efficiency and quality of the service.

**About BCP Council**

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

**Our Benefits**

We offer an excellent benefits package to colleagues. Find out more on our website

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We have been in a process of collective bargaining since 2019 and have positively worked forward to reach an agreed position with the unions for the new contractual offer. This has taken longer than we hoped and therefore we are having to consider all alternative avenues available to enable us to remove inequality in the organisation as a result of bringing together 3 councils.