Business Support Officer

18 hours ago

Bournemouth, Bournemouth, United Kingdom Hatched Recruitment Group Full time £20,000 - £25,000 per year

Business Support Officer / Admin Officer

Temporary Contract – Approximately 6 Months (Possible Extension)

Basic DBS Check Required

Role Purpose:

To support the Inclusion team by accurately recording and processing holiday and attendance Fixed Penalty Notices issued to parents on behalf of local schools. The role also involves responding to telephone enquiries from schools and parents, requiring patience, professionalism, and a resilient customer service approach.

Main Responsibilities:

  • Maintain and update customer records using appropriate systems, ensuring accuracy and confidentiality in line with GDPR.
  • Deliver high standards of data input across spreadsheets and databases through accurate record-keeping and process compliance.
  • Collect, analyse, and present statistical data relevant to the service area as required.
  • Respond to customer enquiries professionally and empathetically, following organisational policies.
  • Attend and provide administrative support at operational team meetings.
  • Track payments from parents and update systems accordingly.

The Ideal Candidate Will Have:

  • Minimum of 2 A Levels or equivalent experience.
  • Strong administrative and organisational skills with excellent attention to detail.
  • Confident communication and interpersonal skills with a customer-focused approach.
  • Proficiency in IT systems and databases, including Microsoft Office applications.
  • Good understanding of GDPR and data protection requirements.
  • Experience coordinating meetings and recording key outcomes.
  • Ability to work both independently and collaboratively as part of a team.
  • Commitment to continuous improvement and high-quality service delivery.

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